Job Description

Head of IT and Operations (cyber security, GDPR, legal) – NGO

Newly created role

 

Are you a strategic and people‑centred IT and Operations leader looking for a role with real organisational impact?

 

Charity People are seeking a Head of IT and Operations to join a leading NGO to oversee the global IT infrastructure, operational systems, and organisational compliance.

You will guide a high‑performing team, drive service excellence, and ensure robust, secure, and efficient processes across all departments.

 

This is an exciting opportunity for a collaborative leader who thrives in a hybrid, multi‑office environment and enjoys balancing hands‑on problem solving with strategic planning.

 

There will be overseas travel involved.

Salary: £65,598 - £67,000 per annum

Hybrid: You will be office based twice a week. 

 

Key Duties & Responsibilities

• Lead the overall IT and operational strategy, ensuring robust, efficient systems and seamless user support across all locations.
• Oversee IT service delivery, including KPIs/SLAs, digital security, service desk management, and hardware/software deployment.
• Ensure reliable cloud infrastructure management, business continuity, and disaster recovery planning.
• Develop and implement organisation‑wide operational policies, compliance processes, and health & safety procedures.
• Act as a focal point for data protection, security management, and global legal compliance activities.
• Manage budgets, suppliers, contracts, and third‑party service providers for both IT and operational functions.
• Provide inclusive, people‑focused leadership to the IT and operations teams, championing culture, collaboration, and continuous improvement.

 

 

Person Specification

• Extensive experience in IT and operational leadership, including managing remote and in‑person teams.
• Strong technical background (infrastructure, cloud, networks, SaaS/IaaS) with proficiency in Microsoft 365 environments.
• Exceptional organisational, planning, and prioritisation skills, with the ability to manage change in a dynamic environment.
• Skilled communicator with strong stakeholder‑management experience and a collaborative mindset.
• Experience managing budgets, suppliers, and business‑critical systems such as CRM, HR, website, and finance platforms.
• Strong analytical, problem‑solving, and decision‑making abilities, with a customer‑focused approach.

 

 

Timelines for the role:

Role will be closing on 3^rd March, 2026

First stage interview     w/c 9^th March, 2026

Second stage in person w/c 16^th March, 2026

 

Candidates shortlisted for this role will be required to answer three questions which will be submitted along with the CV.   

 

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background—e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.