Job Description
Platform Owner (CRM)
Location: London (Hybrid working)
Salary: £68,000 - £74,000
Department: IT Service Operations
Charity People is proud to be partnering with a globally renowned organisation to recruit a Platform Owner (CRM). This is an exciting opportunity to take ownership of a critical technology platform, ensuring it delivers high-quality services and maximum value while supporting large-scale digital transformation.
This role is ideal for a strategic, delivery-focused professional who thrives in complex environments and enjoys working at the intersection of technology, service management, and stakeholder engagement.
About the role
Working as a key member of the project team, the Platform Owner for CRM will have full responsibility for ensuring the Platform delivers as much value as possible. You will be responsible for maximising the value from any relevant organisational technology Platform, with full accountability for the quality of the service you provide.
In addition, the Service Owner will understand how their service underpins another business service (such as those offered by HR or Finance), whilst maintaining an effective understanding of the entire service landscape, including boundaries with other services and interdependencies.
About you
The key requirements for this role surround the following skills and experience:
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Previous experience of implementing and supporting Microsoft Dynamics in a large scale and complex organisational structure.
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You will need a very good understanding of Dynamics and being able to quickly understand new concepts and lead a technical team.
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It is essential that you have good interpersonal skills and can persuade and influence senior stakeholders.
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You will be skilful at facilitating and enabling team collaboration, have knowledge across both delivery and service and be able to manage conflicting priorities.
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Experience working as a Product/Platform Owner role or within an agile environment
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Ability to understand complex customer demands and turn them into easy to understand user stories
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Proactively working with other people, teams, partners and functions for the benefit of the wider institution
How to apply
If you are interested in this role, please email your most recent CV to Neil Hogan at Charity People.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.