Job Description

🌟 Join the Royal College of Emergency Medicine as a Member Services Officer! 🌟

Are you passionate about delivering exceptional customer service and making a real difference in people’s professional journeys?

The Royal College of Emergency Medicine (RCEM) is looking for a dynamic and enthusiastic Member Services Officer to be the friendly face and first point of contact for their valued members and exam candidates.

At RCEM, you’ll be part of a growing team who are collaborative and mission-driven that support the heroes of emergency medicine. You’ll play a vital role in enhancing the member experience, supporting exam candidates with queries, and helping shape the future of healthcare through outstanding customer service!

Why join RCEM?

• 💡 Purpose-driven work: Support emergency medicine professionals who save lives every day.
• 🤝 Inclusive culture: Join a team that values respect, integrity, collaboration, and innovation.
• 🚀 Professional growth: Gain exposure across departments and develop your skills in a supportive environment.
• 🏡 Hybrid working: Enjoy flexibility with just 2–3 days a week in the office during training, then only 5 days per month once you're fully settled in!

Do you have extensive customer service experience?

A confident communicator and a proactive problem-solver?

If this sounds like you and you will thrive in a fast-paced, people-focused environment

- this is your chance to shine!

Apply now and be part of something meaningful at RCEM!

Job closes Monday 14th July 2025

Interviews and start date ASAP

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.