Charity People Engagement Hub

Service Manager

London

Permanent

Full-time

Job ID:

99343

Published date:

08-08-2025

Summary

Service Manager
Suzy Lamplugh Trust
London – office-based in SE11 (Vauxhall)
6 months FTC
Salary £38,000 - £42,000 FTE
Full time, 35 hours per week
Benefits including employer contribution pension, 28 days annual leave plus bank holidays, flexible working, and a cycle to work scheme/interest free loans for annual travel season tickets

Are you looking for an operational role, and do you have experience of running a service within the charity sector? Are you an experienced people manager with a hands-on and coaching style approach?

Charity People are delighted to be partnering with Suzy Lamplugh Trust, a charity which works towards creating a society where people are, and feel, safer, to bring on board an approachable and results driven Service Manager.

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Charity People are looking for an ambitious and adaptable Service Manager to lead and deliver on the charity’s operational projects, ensuring that their work has maximum impact and is embedded into the core output of the charity. You will need to be able to be reactive, adaptable, and forward thinking for this role. This role will line mange four team leaders and report into the Director of Services & Development.
Suzy Lamplugh Trust’s operational services include the National Stalking Helpline and Advocacy Service which offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies. They also run London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy.

Overall purpose of role:
• To ensure effective oversight and evaluation of operational activity within the portfolio, including effective line management of team leaders
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety
• To support the Director to identify service quality opportunities and lead on their effective mobilisation and implementation

Key responsibilities:

• Provide management oversight in all areas of service delivery, ensuring services are delivered consistently and to the highest standard in line with current guidance and best practice.
• Effectively manage budgets and staffing across the projects and prepare reports for funders and stakeholders
• Act as the operational safeguarding lead for services within the portfolio and work with the Director to ensure the safety of staff and beneficiaries
• Support frontline staff and volunteers in dealing with complicated or sensitive enquiries
• Ensure services remains GDPR compliant, including managing subject access requests.

The successful candidate will demonstrate:

• Ability to inspire a team to strive to meet challenging goals
• A successful track record in developing and delivering a range of projects demonstrating strong management skills
• Experience of providing operational direction to front line service
• Demonstrable experience of producing reports

The application process is CV and a short covering letter.

In your covering letter, please address the following questions:

1. Why would you like to work for the Suzy Lamplugh Trust and why are you interested in the Service Manager role? (no more than 250 words)
2. Please outline your key skills and experience which are relevant for the role (no more than 250 words).

For more details about the role, please apply via the link below and Zelda Leader at Charity People will be in touch.

Interviews will take place on Thursday 14 August, with a view to start the role in early September so the postholder needs to be immediately available. The deadline is 5pm on Tuesday 12 August.

The role is subject to satisfactory references and an enhanced DBS check.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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National Stalking Helpline Team Lead

London

Permanent

Full-time

Job ID:

99277

Published date:

08-08-2025

Summary

National Stalking Helpline Team Lead
Suzy Lamplugh Trust
London – office-based in SE11 (Vauxhall)
6 months FTC with potential for extension subject to funding
Salary £36,435
Full time, 35 hours per week
Benefits including employer contribution pension, 28 days annual leave plus bank holidays, flexible working and a cycle to work scheme/interest free loans for annual travel season tickets

Are you looking for an operational role, and do you have experience of running a helpline within the charity sector? Are you an experienced people management experience with a hands-on and coaching style approach?

Charity People are delighted to be partnering with Suzy Lamplugh Trust, a charity which works towards creating a society where people are, and feel, safer, to bring on board a skilled and dedicated National Stalking Helpline Manager.

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

The National Stalking Helpline Manager will provide operational leadership for the effective delivery of the National Stalking Helpline. This includes managing a dedicated team of Helpline Advisors, Advocates, sessional staff, and volunteers, while ensuring a high standard of service delivery that prioritises victim safety, empowerment, and informed support.

Key responsibilities

• Service Leadership & Staff Development: Lead daily operations of the National Stalking Helpline, manage staff and volunteers, champion trauma-informed, high-quality service delivery, support reflective practice, and collaborate on internal/external training initiatives.
• Operational Oversight & Compliance: Ensure accurate case management, deliver service reports, maintain digital tools, and uphold GDPR, safeguarding, and ethical standards.
• Stakeholder Engagement & Advocacy: Represent the Suzy Lamplugh Trust externally, foster survivor-led service development, and contribute to public engagement and partnership building acting as a subject matter expert.

Person specification

The successful candidate will demonstrate:
• Experience managing a helpline or advocacy service
• Strong understanding of stalking, domestic violence and gender-based violence
• Knowledge of safeguarding procedures (adults and children)
• Experience of managing staff performance and wellbeing
• Skilled in training and supervising volunteers and sessional staff
• Strong written and verbal communication skills
• Competency in data systems and Microsoft Office suite
• Experience using a case management system
• Ability to manage competing priorities with a problem - solving approach
• Demonstrated commitment to equality, diversity, and inclusion
• Personal attributes: empathetic, resilient, detail - oriented, collaborative

The ideal candidate will demonstrate:
• Knowledge of legal, housing, and welfare frameworks impacting victims
• Experience working in multi-agency environments
• Experience producing statistical reports
• New ways of running a helpline such as WhatsApp and live chat

If you are passionate about the area of violence against women and girls and want to play an integral part of its future, and have the skills and experience for this role, we would love to hear from you.

How to apply

The application process is CV and a short covering letter.

In your covering letter, please address the following questions:

1. Why would you like to work for the Suzy Lamplugh Trust and why are you interested in the National Stalking Helpline Team Lead role? (no more than 250 words)
2. Please outline your key skills and experience which are relevant for the role (no more than 250 words).

For more details about the role, please apply via the link below and Jen D’Souza at Charity People will be in touch.

Early interest is encouraged as we are receiving applications on a rolling basis due to the FTC nature of this role. Interviews will take place on Thursday 14 August, with a view to start the role as soon as possible in August or early September so the postholder needs to be immediately available. The deadline is 5pm on Tuesday 12 August.

The role is subject to satisfactory references and an enhanced DBS check.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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Regional Engagement Manager (Membership)

The Royal College of Physicians, 11 St Andrews Place, Regents Park, London, NW1 4LE

Permanent

Full-time

Job ID:

99310

Published date:

07-08-2025

Summary

11 St Andrews Place, Regent’s Park, London NW1 4LE | The Spine, 2 Paddington Village, Liverpool L7 3FA Tel: +44 (0)20 3075 1649 | +44 (0)151 318 0000 www.rcp.ac.uk Registered charity no 210508 1

Regional Manager, Peninsula, Severn and Wessex (membership engagement)

Vacancy reference MEM265

Grade 4

Location Base office: London office Hybrid working supported with a minimum of 6 days per month in the London office/or at meetings or events within the regions you cover.

Department Regional team

Reports to Head of UK regions

Contract type Permanent

Working hours 35 hours a week (part time - 28 hours a week will also be considered) Working hours to be agreed with line manager.

Working at the RCP

The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites – The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent’s Park in central London. We are committed to a hybrid working model that means most staff work flexibly, spending a minimum of 6 days a month in the office. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare.

The purpose of your role

The main focus of this role is to manage the work of the Severn, Peninsula and Wessex regions at the Royal College of Physicians (RCP). This involves acting as the central focal point of support for members and physicians within those regions. The role supports RCP regional

Job description

11 St Andrews Place, Regent’s Park, London NW1 4LE | The Spine, 2 Paddington Village, Liverpool L7 3FA Tel: +44 (0)20 3075 1649 | +44 (0)151 318 0000 www.rcp.ac.uk Registered charity no 210508 2

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representatives (regional advisers (RAs) new consultants and SAS doctors, resident doctors and student and foundation year doctors) as well as the college tutor and associate college tutors. Our networks connect physicians around the country to the work of the RCP and acts as a conduit to feed-back nation-specific information to the RCP’s college officers and staff. You will advise on and organise a range of training, teaching and engagement activities across Severn, Peninsula and Wessex.

How we’ll measure your success

 Your ability to plan, organise and deliver membership objectives within timescales to a

high standard meeting targets.

 Your ability to communicate effectively and appropriately with a range of stakeholders

and customers.

 Your ability to work autonomously, use initiative and problem solve

 Feedback from members, fellows, regional representatives and external stakeholders

 Your ability to work in a team and help achieve department objectives and strategy

 Delivery of your own objectives (which you’ll agree with your manager) and your

contribution to our values

What you’re responsible for

 Act as the main key contact for membership engagement activities for Severn, Peninsula and Wessex including development of programmes for the updates in medicine. Working closely with the regional advisers and regional representatives, to ensure local members are supported through regional activity.

 Establish and maintain effective working relationships with external key stakeholders, networks, healthcare professionals, and training providers to plan and develop future training opportunities for physicians and maintain a positive image of the RCP.

 Establish and develop working relationships with relevant external organisations in the regions such as NHSE, local postgraduate education teams, and special interest groups

 Develop and manage the regional presidential trust visits liaising with trusts and senior officers to facilitate.

 Develop local New Consultants Forum meetings in the region(s).

 Support the work on the virtual poster competition working alongside the Regional Manager who leads the project.

 Work with the SAS lead, Nations manager and the deputy head of UK regions to develop an SAS network across England, Wales and Northern Ireland and support other regional managers in this activity.

11 St Andrews Place, Regent’s Park, London NW1 4LE | The Spine, 2 Paddington Village, Liverpool L7 3FA Tel: +44 (0)20 3075 1649 | +44 (0)151 318 0000 www.rcp.ac.uk Registered charity no 210508 3

 Develop the regional networks in the regions you represent – new consultants, SAS doctors, resident doctors, SFDN, CT/ACT network.

 Manage the administration of new and demitting college tutors and associate college tutors within the region(s).

 Support others within the regional team in developing good practice and improving service delivery and collaborate across the RCP to identify and capitalise on opportunities to further develop the RCP networks.

 Manage the approval process of job descriptions for Wessex region and liaise with the AAC unit to provide a consistent approach.

 Work collaboratively with the Regional Services Team supporting their activities as required.

 Establish links with non-member physicians within the region to ensure that they are informed of local RCP activities and promote the benefits of becoming a member.

 Maintain and improve professional knowledge and competence, maintaining appropriate knowledge of RCP systems, such as CRM and MS office applications.

 Attend regional team meetings and other RCP activities in London or Liverpool and take an active role in these events.

 Support the head of UK regions, deputy head of UK regions, contributing to the development of the strategic direction of regional activities.

 Adhere to and comply with the provisions of the RCP’s health and safety policy

 Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities

 Any other duties as may be reasonably expected and which are commensurate with the level of the post, adhere and comply with the provisions of the RCP’s health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities.

 Contribute to the work of the department and wider RCP activities.

Your experience includes

Essential  Degree level education or equivalent relevant work experience

 Experience of working with senior stakeholders and managing a demanding workload

with conflicting priorities

 Highly organised and delivery-focused with experience of delivering front-line services

to members or community groups

 Excellent written and verbal communication skills

 Excellent IT skills, including Windows-based packages, Outlook, Word, and Excel

11 St Andrews Place, Regent’s Park, London NW1 4LE | The Spine, 2 Paddington Village, Liverpool L7 3FA Tel: +44 (0)20 3075 1649 | +44 (0)151 318 0000 www.rcp.ac.uk Registered charity no 210508 4

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 Experience of using customer relationship management software (e.g., Microsoft CRM)

 Experience of developing educational programmes for conferences.

 Ability to work autonomously

 Willingness to travel within the UK

Desirable  Experience of working in a professional/membership and/or health/NHS organisation

 Experience of developing and delivering a stakeholder engagement plan

Your behaviours and competencies

Behaviours

 Demonstrates professionalism and integrity in all interactions.

 Shows respect and understanding towards colleagues and stakeholders from diverse backgrounds.

 Exhibits strong communication skills, both written and verbal, to effectively convey information and ideas.

 Displays adaptability and openness to change in a fast-paced environment.

 Approaches challenges with a solution-focused mindset and a positive attitude.

 Practices active listening and empathy, fostering a collaborative atmosphere.

Competencies

 Strong organisational skills with the ability to manage multiple projects and deadlines.

 Excellent problem-solving abilities, with a keen eye for detail and accuracy.

 Capability to build and maintain effective relationships with internal and external stakeholders.

 Proficiency in using relevant software and technology for the role.

11 St Andrews Place, Regent’s Park, London NW1 4LE | The Spine, 2 Paddington Village, Liverpool L7 3FA Tel: +44 (0)20 3075 1649 | +44 (0)151 318 0000 www.rcp.ac.uk Registered charity no 210508 5

Our values We are committed to taking care, learning, and being collaborative. These values drive the way we behave, how we interact with each other, and how we work together to achieve our vision and improve patient care.

We value taking care This means we behave respectfully towards people, whatever their role, position, gender or background. It means we act as representatives of the RCP, and take decisions in the interests of the organisation as a whole.

We value learning This means we continuously improve through active learning and honest reflection, so that we grow personally and as an organisation, while striving for excellence. We support learning and development opportunities.

We value being collaborative This means we work together towards the RCP’s vision in a collaborative and professional way, understanding that individuals bring different strengths and approaches to our work. We value diversity and each other’s contributions. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

As an employee/volunteer/temporary contractor you are expected to comply with all RCP data protection and security policies and procedures.

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Individual Giving Manager

Permanent

Full-time

Job ID:

98614

Published date:

05-08-2025

Summary

Reporting to:	Head of Personal Giving

Accountable to: Responsible for:	Associate Director – Supporter Engagement One direct report Individual Giving Fundraiser Responsible for team target Accountable for budget of £1.2M plus (gross)

Key Stakeholders:	Executive Director Innovation, Digital and Engagement Senior Leadership Team Fundraising Team Marketing & Communications Team Quality, Governance & Data Team

Job Purpose:	Responsible for creating, developing and implementing strategies to acquire, retain, and engage individual donors through various activities, such as regular giving and appeals and through a large variety of channels, with a clear focus on digital and automation. Manage lotteries and raffles and lead the development and execution of innovative digital and automated strategies to enhance donor experience. Drive the growth of individual giving through digital channels, leveraging automation tools to optimise fundraising efforts and donor experiences to meet ambitious targets Responsible for building, cultivating and maintaining strong relationships with individual supporters, ensuring excellent stewardship and donor care, working closely with the Marketing & Comms Team to deliver income and engagement growth. Work collaboratively across teams to drive a test and learn approach, ensuring our supporter data is optimised and all systems are capitalised to meet the charity’s needs. Responsible for digital fundraising, including a demonstrable understanding of digital strategies to achieve £M plus income streams, to develop and deliver successful integrated online campaigns, social media fundraising, and email marketing. Interpreting data to inform decision-making and improve campaign performance. Lead multiple projects simultaneously, ensuring timely delivery and alignment with strategic goals: planning, executing, and analysing these activities to ensure compliance and maximising ambitious growth.
Specific Duties:	Leadership, Strategy Development and Implementation: To support and report upon the fundraising strategic plan and operational plans for the personal giving team, achieving agreed budgets. To provide strong leadership, direction and performance management within the individual giving team, building a values-led environment. Creating clear objectives, KPI’s and personal development plans. Develop and execute a comprehensive individual giving strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Plan and manage lotteries and raffles to diversify income streams and maximise revenue. Regularly research opportunities to achieve metrics and improve long-term ROI in individual giving. Digital Fundraising: Design and implement online fundraising activity, working closely with the Marketing & Comms team to utilise multiple channels including email marketing, social media, and website optimisation. Utilise CRM systems and marketing automation tools to enhance donor engagement and retention. Data Analysis and Reporting: Analyse fundraising data to track performance, identify trends, and inform decision-making. Prepare regular reports on campaign performance, donor metrics, and financial outcomes. Prepare detailed financial revenue analysis and progress reports for analysis, management, key stakeholders and other fundraising teams. To lead on and champion the effective use of data, segmentation and supporter journeys that complement and build upon the fundraising strategic plan. Donor Acquisition and Retention: Develop and implement strategies to acquire new donors and retain existing ones including the creation of and strategic plans for lapsed and mid-value donors and regular giving. Lead on the development and delivery of individual giving campaigns. Work with the public fundraising and marketing and comms teams to create personalised supporter journeys and segmentation strategies to enhance donor experience. Collaboration and coordination: Work collaboratively with other departments to ensure cohesive implementation of the annual giving plan from research to evaluation. Coordinate with other departments to align fundraising efforts with organisational goals. Working with fundraisers in the high-net-worth space, fully understand and create strategic plans for mid-value and regular giving. Creating a case for support for investment and growth. Innovation and Continuous Improvement: Stay updated on the latest trends and technologies in digital fundraising and automation. Test and implement new fundraising channels and methods to improve efficiency and effectiveness. Work with the fundraising team, leading on individual giving and lottery to develop new ideas and best practices to improve donor retention and increase annual gift amounts with a clear focus on digital and automation. Build and grow our successful lottery function while leveraging these donors to increase lifetime value, including through conversion to regular gifts, and test and learn from their engagement preferences. Compliance, Administrative and Project Management: Ensure all individual giving fundraising activities comply with UK fundraising regulations and best practices. Build, monitor and control the growth of multi-million pound budget plans, reforecasting when necessary, ensuring all resources are used effectively. Manage operations of the Individual Giving programme, ensuring all activities are completed accurately, on time and within budget. Maintain accurate records of donor communications and support with improvement and updating of donor management systems regularly.
Duties in common with other members of staff:	To report accidents recording the incident on the relevant form To be an ambassador for the charity To maintain the best appearance of your immediate working area To demonstrate a positive and supportive attitude to staff and volunteers Respect confidentiality applying to all Hospice areas Abide by your Professional Code of Conduct To adhere to the Infection Control Policies and Procedures set by the charity and the Care Quality Commission

Training and Education	To be responsible for liaison with your line manager regarding your own development needs

Health and Safety	To adhere to Fire and Health and Safety regulations and maintain a safe working environment at all times

Policies and Procedures	To take responsibility for being up to date with current policies and procedures and to adhere to these

Equal Opportunities	To treat everyone with whom you have contact through your work with equal dignity and respect regardless of race, colour, gender, sexual orientation, marital status, creed, religion, disability, age, or any other factor that could be used in a discriminatory manner

The above job description is not an exhaustive list of all the duties of the post holder. It will be reviewed in conjunction with the post holder.

PERSON SPECIFICATION – Individual Giving Manager

Attributes

Essential Requirement

Desirable Requirement

Assessment

Qualification

Education

Knowledge

Qualifications in English and Maths at Grade 5 or above (or equivalent)

Professional certification in fundraising, such as the Certificate in Fundraising from the Chartered Institute of Fundraising (CIOF)

Additional certifications in digital marketing or project management.

CV

Experience

Substantial time in a similar role within the charity sector, with a clear focus on digital fundraising and automation.

Excellent written and verbal communication skills to engage & inspire.

Understanding of supporter/customer engagement strategies and how data and automation can optimise acquisition campaigns and retention.

Experience in donor segmentation and personalised marketing.

Proven experience in managing large-scale fundraising appeals or campaigns.

Demonstrated ability to build and maintain relationships with individual donors

CV, Interview, references, test

Skills & Competencies

Project management skills, including the ability to manage multiple campaigns simultaneously.

Ability to fully manage budgets and financial reporting.

High-level of proficiency in CRM systems and marketing automation tools.

Strong understanding of the charity sector and fundraising regulations and best practice in the UK ensuring compliance in fundraising projects.

Analytical mindset with a focus on improving performance and achieving measurable outcomes.

Proficiency in using data to inform fundraising strategies and improve donor engagement through digital automation.

Experience with digital fundraising tools and platforms.

Familiarity with data visualization tools.

Creative thinking and innovation in fundraising approaches.

CV, Interview, references, test

Personal Attributes

Creative with an ability to build, develop and grow innovative fundraising ideas and campaigns

Excellent problem-solving skills, proactive and self-motivated

Detail orientated with excellent attention to detail to ensure accuracy and integrity.

Passionate about the charity's mission and values.

Adaptable and open to continuous learning and improvement

Interview

Our Values:

We are committed and innovative

We deliver better outcomes by working together

We take care of each other

We can be trusted and respected for our professionalism.

Interview

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Fundraising Admin Assistant

Temporary

Full-time

Job ID:

99144

Published date:

05-08-2025

Creative Content Manager

Temporary

Full-time

Job ID:

99044

Published date:

04-08-2025

Summary

Creative Content Manager
Temporary, 3 months

£21.45, plus £3.12 holiday pay per hour

Full time: 09:00am-17:30pm, flexible options
Hybrid, London, 2 days in the London office

Interviews, w/c 11^th August

Start, w/c 18^th August

Are you a creative powerhouse with a passion for youth engagement and health advocacy? Chairty People are thrilled to be working again with a wonderful charity with a strong brand to find them a temporary Creative Content Manager to join a vibrant, mission driven charity that is gearing up for a major campaign. This is a fantastic opportunity to make a real impact by creating compelling content that resonates with young people.

You will be supporting a super busy marketing team during a key campaign period, helping to plan and produce content across social media channels. The charity’s main platforms are Instagram and TikTok, with growing activity on YouTube, LinkedIn, and Facebook.

Your role will be a mix of hands-on content creation and agency collaboration, working closely with internal teams to showcase their work and amplify key messages.

Key aspects of the role:

Develop youth-focused, trend-savvy content ideas for social media
Capture, edit, and deliver high-quality video and photo content
Create static visuals using Canva
Write engaging, on-brand copy for posts and community interactions
Manage and schedule posts via the content calendar
Analyse performance and report on content effectiveness
Collaborate with the Social Media Manager on strategy and execution
Activate small paid campaigns via Meta Ads Manager
Attend events to capture live content

You will bring:

Proven experience creating content that has a focus on young people being the key audience, especially on TikTok
Strong skills in video production, photography, and graphic design
Ability to quickly grasp and reflect the charity’s brand and values
Experience working in or with youth-focused charities or youth related brands
Comfortable briefing and working with creative agencies
Experience working with influencers or creators would be a bonus

If this sounds of interest and you are available to start a new role this month then please do reach out asap.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Read More Apply Now

Finance Assistant

Permanent

Full-time

Job ID:

99111

Published date:

04-08-2025

Summary

Finance Assistant

Workplace:	Hybrid working. Hammersmith FORA office.
Reporting to:	Finance Manager
Hours of Work:	3 days – 22.5 hours
Salary	£30k FTE (18K pro rata)

ABOUT CHAIN OF HOPE

Chain of Hope (www.chainofhope.org ) is an international medical charity that provides treatment for children suffering from life threatening heart disease in developing countries. In addition to this, Chain of Hope is developing cardiac services overseas through training and building infrastructure and providing vital medical equipment.

ABOUT YOU

Are you a detail-driven professional with a passion for numbers and organisation? We’re on the lookout for a proactive and experienced part time Finance Assistant to be a vital part of our Finance team. In this role, you’ll help keep our financial operations running smoothly, ensuring accuracy in records, supporting payment processes, and maintaining accurate financial administration.

You’ll work in our small finance team, primarily working to on processing supplier payments, raising purchase orders and day to day bookkeeping entries.

We work in a fast- paced environment, so will be looking for someone with meticulous

Organisational skills who can prioritse effectively to support the wider team at Chain of Hope.

Key Attributes

Previous experience of working in Finance purchase ledger role within a charity.
Grasp information quickly and work in a fast-paced environment.
Sage 50 experience essential
High level of numeracy and the ability to use initiative to solve problems proactively.
Collaborative, accountable and cooperative approach.
Work independently and flexibly.
The ability to manage and meet deadlines.

KEY AREAS AND RESPONSIBILITIES

The key areas of work for this post are:

Manage the Finance email inbox
Maintaining supplier invoice records in electronic folders
Process weekly supplier and expense payment runs
Raise Purchase Orders
Cash book entries receipts and payments in sage
Credit Card entries

In addition to the key areas of work detailed above, it is understood that there will be times when you may be called upon to complete tasks outside of your remit. As a small organisation, it is important to support your colleagues wherever possible so long as it is not to the detriment of your own responsibilities.

As part of our team, you'll enjoy working from our beautiful, modern office at FORA Hammersmith – a vibrant, design-led workspace in the heart of West London. Benefits include access to an on-site gym and in-house cafés, baristas, stocked kitchens, or catering services, providing excellent food and drink options throughout the day, all within a collaborative and inspiring atmosphere.

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Head of Marketing

Permanent

Full-time

Job ID:

99078

Published date:

03-08-2025

Summary

Job Title: Head of Marketing

Reporting to: CEO

Hours: 30 hours (0.8 FTE)

Location: Remote/home-based (UK) with occasional in person meetings or travel

Deadline: ?

Contract: Fixed-term 12 month contract

Line manages: Digital Communications Officer, Fundraising Manager

Start: As soon as possible

Salary: £51,000 (pro-rata £40,800)

About Face Equality International:

It’s an exciting time here at Face Equality International, a global Alliance of non-profits for face equality; working together to ensure the facial difference community is seen, protected and respected.

Our vision is for a world free from barriers, where the facial difference community are thriving and proud to be themselves.

Through our membership programme, we build capacity - connecting and equipping those providing vital services to the facial disfigurement community, so no one works in isolation.

We reduce silos by sharing resources, co-producing campaigns and addressing the gaps in how to better serve our communities. This then helps us to influence societal change as a truly representative body, as the only non-profit with consultative status to the UN CRPD representing this community.

We’re looking for an initial fixed-term, 12-month contract to support our growing team and organisation.

Having built momentum over our first 3 years as a UK charity, we now have a brand-new strategy for 2025-28 here. Come and be a part of this pivotal moment in history.

Your mission

Formed in 2022, we are a creative, innovative and passionate social change organisation, devoted to pioneering the face equality movement.

You will have the chance to shape the future of this worldwide movement; a human rights issue impacting 1 in 111 people. You will lead FEI through this next chapter of growth and impact.

This is a senior, strategic role, with an operational edge, as we’re now taking our small but mighty team from 5 to 7 people. This role will line manage the Fundraising Manager and Digital Communications Officer.

You will be responsible for shaping FEI’s direction in:

Campaigns and Communications

Reach over 2 million people a year, delivering our communications and campaigns, including International Face Equality Week
Raise the visibility of the face equality movement and the facial difference community by overseeing our dignity-first campaigns and communications
Undertake social listening with the support of our Head of Policy and Education to track social change and remain in tune with the experiences of the global facial difference community

Digital and Data

Lead on a digital strategy to track and deliver our marketing, communications and programming
Maintain and monitor digital engagement – covering fundraising/income generation, memberships, web traffic/reach, sales and reaching key audiences such as businesses and policymakers
Supporting the upskilling of the team, to grow our audiences and digital channels, empowering them to fulfil their data needs

Income and Membership

Secure sales of our Workplace Inclusion Programme to generate commercial income to the charity and underpin our corporate partnerships
Grow our supporter base and revenue through individual giving, Alliance membership, and steward our Ambassadors and Patrons programme
Support the rollout of a new membership structure, including onboarding, segmentation and tailored engagement with support from the Memberships Lead. Drive growth of the membership by promoting the offer, building relationships, and bringing on board new members across all tiers.

Leadership and Strategy

Represent the organisation externally when needed, in alignment with our community-led values
Utilise our education hub, website, newsletter and social channels to grow our supporter base and provide educational tools for anyone to make face equality a reality
Reach underrepresented voices from across the global facial difference community to support their involvement in the movement
Support our research, education and policy strategy to target areas of systemic disadvantage
Contribute to broader organisational strategy and planning, supporting a culture of learning, inclusion, and ambition.

Your expertise and attributes:

Essential:

5 + years of experience of experience in marketing and communications
People management
A history of leading innovation, growth strategies and fundraising income, audience/supporter research and successful supporter journeys
Meticulous approach to digital, data-led marketing with expertise in digital processes across communications platforms, income/financial reporting and CRM use

Desirable:

Genuine commitment to social change in a values-led organisation with passion for inclusion and social justice
Proficient in Beacon CRM or similar platforms
Comfortable working in a small, fast-moving team environment
Growth-mindset with a creative and innovative approach to social change

Please note: In the interest of effective working, key responsibilities may be reviewed from time to time to reflect changing organisational needs. Any changes will be agreed in consultation with the post holder.

What we offer:

Remote and flexible working
25 days leave (pro rata), plus UK public/bank holidays - with the period between Christmas and New Year as additional paid leave

Equal opportunities:

We would particularly welcome applicants with personal experience of disfigurement/facial difference and from other minoritised backgrounds. If you have an accessibility requirements for the application process, please let us know by emailing info@faceequalityinternational.org.

How to apply:

If you’re thinking of applying and want to chat informally before doing so, please reach out on the email above.

All applications are subject to our shortlisting process; so, if you’re shortlisted, we will contact you and invite you to attend an interview.

After interview, we will ask candidates to join our team for a practical session to get a feel for working with us. Candidates will be remunerated for their time should they wish to be.

Contact the CEO, Phyllida Swift via phyllida.swift@faceequalityinternational.org if you have any questions about the role or the application process.

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Head of Operations

Permanent

Full-time

Job ID:

99077

Published date:

03-08-2025

Summary

Job Title: Head of Operations

Reporting to: CEO

Hours: 16 hours (0.4 FTE)

Location: Remote/home-based (UK) with occasional in person meetings or travel

Deadline: ?

Start: As soon as possible

Salary: £51,000 (pro rata/actual £20,400)

Contract: Fixed-term 12 month contract

About Face Equality International:

It’s an exciting time here at Face Equality International, a global Alliance of non-profits for face equality; working together to ensure the facial difference community is seen, protected and respected.

Our vision is for a world free from barriers, where the facial difference community are thriving and proud to be themselves.

Through our membership programme, we build capacity - connecting and equipping those providing vital services to the facial disfigurement community, so no one works in isolation.

Advocacy can be lonely and overwhelming. That’s why we reduce silos by sharing resources, co-producing campaigns and addressing the gaps in how to better serve our communities. This then helps us to influence societal change as a truly representative body, as the only non-profit with consultative status to the UN CRPD representing this community.

Having built momentum over our first 3 years as a UK charity, we now have a brand-new strategy for 2025-28 here. Come and be a part of this pivotal moment in history.

Your mission

We are a creative, innovative and passionate social change organisation. We value great operational infrastructure, and the Head of Operations will be committed to improving the systems and processes we have put in place in our first 3 years of running as a UK charity.

Bringing previous experience and enthusiasm for non-profit management, we’re looking for an initial fixed-term, 12-month contract to support our growing team and organisation.

As a varied and hands-on role, with the benefit of external support on book-keeping and admin, reporting in to the CEO this new role within FEI will lead on the operations of this pioneering small charity.

Responsibilities

Lead financial management, including budgeting, oversight on processing, investments, reporting on FEI’s income streams, management of bookkeeper/admin support, and preparation of annual accounts
Support the CEO in strategic planning and organisational development
Oversee HR, recruitment, and people management functions
Ensure charity compliance, including safeguarding, organisational policies, and data protection
Lead on systems and processes, including managing IT, digital infrastructure, impact measurement, and liaising with external IT support
Provide general administrative support to CEO, Board, and wider staff and volunteer team

Your expertise and attributes:

Track record of 5+ years professional experience in the business, public or third sector
Excellent understanding of charity finance and governance
Meticulous approach to managing diverse operational areas
Excellent skills in IT, digital infrastructure, compliance, data management, and CRM use (we use Beacon)
Great people skills, with the ability to support positive working relationships and environment for our small but mighty team (currently 3.0 FTE)
Comfortable working in a small, fast-moving team environment
Growth-mindset with a creative and innovative approach to social change
Genuine commitment to social change in a values-led organisation with passion for inclusion and social justice

Please note: In the interest of effective working, key responsibilities may be reviewed from time to time to reflect changing organisational needs. Any changes will be agreed in consultation with the post holder.

What we offer:

Remote and flexible working
25 days leave (pro rata), plus UK public/bank holidays – with the period between Christmas and New Year as additional paid leave

Equal opportunities:

We would particularly welcome applicants with personal experience of disfigurement/facial difference and from other minoritised backgrounds. If you have an accessibility requirements for the application process, please let us know by emailing info@faceequalityinternational.org.

How to apply:

If you’re thinking of applying and want to chat informally before doing so, please reach out on the email above.

All applications are subject to our shortlisting process; so, if you’re shortlisted, we will contact you and invite you to attend an interview.

After interview, we will ask candidates to join our team for a practical session to get a feel for working with us. Candidates will be remunerated for their time should they wish to be.

Contact the CEO, Phyllida Swift via phyllida.swift@faceequalityinternational.org if you have any questions about the role or the application process.

Read More Apply Now

Finance and Admin Assistant

4th Floor, United House, North Road, London, N7 9DP

Temporary

Full-time

Job ID:

98016

Published date:

30-07-2025

Summary

Finance and Administration Assistant

Working schedule: Part-Time, 2 - 2.5 days per week (flexible hours, could be spread over 3–4 days during the standard hours of 9am-5pm)

Location: Fully Remote

Duration: 3 Months

Start date: 26^th August

Pay rate: £19.23 per hour plus £2.32 per hour holiday pay

Are you a detail-oriented Finance and Administration professional looking for a flexible, fully remote role? Charity People are delighted to be working with a small charity which supports women and girls' across the UK by raising and distributing funding, strengthening their work, and using advocacy to drive systemic change. They are a remote-first organisation, seeking an experienced Finance & Administration Assistant to provide interim support while they recruit for a permanent role.

This is a varied and hands-on role supporting finance processes and general operations. You’ll report to the Head of Finance and Operations, who will provide oversight and support throughout.

Key responsibilities:

Monitor and process approximately 30 invoices/month using Xero and Excel
Prepare payment runs (1–2 times/month) and submit for CEO approval
Support month-end finance reconciliation (already set up)
Manage shared inboxes, flag and follow up with relevant team members
Coordinate equipment logistics and occasional room bookings
Use Monday.com to log and track equipment and systems

What We’re Looking For

Solid experience in Finance administration (Xero & Excel essential)
Comfortable working independently with remote support
Organised and proactive

How to apply:

Tatiana Ostara at Charity People is supporting this recruitment. Please send your CV as soon as possible as applications will be reviewed on a rolling basis.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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