Charity People Engagement Hub

Digital Acquisition and Supporter Journey Officer

Permanent

Full-time

Job ID:

114902

Published date:

31-07-2026

Summary

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JOB DESCRIPTION Post: Digital Acquisition and Supporter Journey Officer Contract: Permanent (subject to ongoing funding and performance) Salary: £37,199 (scale points 22-24 on NJC scale range) inc. LW + pension

and other benefits

Hours of Work: 40 hours per week excluding breaks, Monday – Friday (with occasional evening and weekend working as required for events and communication activities). Hybrid working.

Annual Leave: 34 days per year including bank/statutory holidays Probation Period: 6 months Notice period: 8 weeks Responsible to: Digital Marketing and Communications Manager ___

JOB PURPOSE This role supports the delivery of The Passage’s organisational strategy objective, to build brand awareness, attract new supporters and retain them over time through our digital channels. The Digital Acquisition and Supporter Journey Officer will focus on the hands-on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals. MAIN DUTIES Digital Acquisition and Paid Advertising

• Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives.

• Support the delivery of paid activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact.

• Work within agreed budgets, monitoring spend and performance and escalating issues as needed.

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• Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results.

• Work closely with Fundraising and Communications colleagues to ensure paid activity supports wider campaigns, appeals and events.

Supporter Journeys and Digital Engagement

• Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience.

• Identify areas for improvement within existing journeys and support the implementation of agreed changes.

• Document and maintain clear journey maps and their technical set up, ensuring relevant members of the Fundraising and Communications Team can understand, embed, and apply them consistently across digital touchpoints.

Email Marketing and Supporter Development

• Support the planning, creation and scheduling of email campaigns and automated supporter journeys.

• Use segmentation and basic personalisation to improve relevance and engagement.

• Assist with testing subject lines, content and timing to support continuous improvement.

Insight, Analysis and Reporting

• Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness over time.

• Monitor and collate performance data from digital platforms, analytics tools and CRM reports.

• Produce regular performance summaries and contribute insights to inform future activity.

• Support a test-and-learn approach by capturing learning and sharing it with colleagues in practical, accessible ways.

Collaboration and Role Development

• Support the delivery of coordinated digital activity that balances awareness-raising, acquisition, and supporter retention objectives.

• Work collaboratively with Fundraising and Communications colleagues to ensure digital activity is aligned and coordinated, supporting integrated campaign delivery.

• Share learning and best practice across the team, contributing insights and recommendations to inform continuous improvement and support more effective future activity.

• Contribute to the development of processes, templates and ways of working as the digital function grows.

• Keep up-to-date with relevant digital marketing and fundraising trends and tools, sharing learning where appropriate.

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GENERAL RESPONSIBILITIES

• Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage.

• To attend internal and external meetings, training events and briefings as required.

• To participate in regular supervision and annual appraisals, identifying job-related development and training needs.

• To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.

• To promote and uphold The Passage’s commitment to equality, diversity and inclusion.

• To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage.

• To support at in-person fundraising events, as and when required.

• Undertake any other duties that may be required which are commensurate with the role.

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder.

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Person Specification: DIGITAL ACQUISITION AND SUPPORTER JOURNEY OFFICER

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E9 and K1 to K6 demonstrating your experience and knowledge, giving evidence of your experience and abilities. _________________________________________________________________ ___ ____

EXPERIENCE E1 Experience working in a digital marketing, digital fundraising or supporter

engagement role. E2 Experience supporting or coordinating paid digital advertising campaigns. E3 Experience contributing to the development or improvement of digital supporter or

customer journeys. E4 Experience supporting email marketing activity, including segmentation and

scheduling. E5 Experience supporting the implementation or use of digital tracking, analytics or

measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance.

E6 Experience working with performance data and basic analytics. E7 Experience testing and optimising digital content, campaigns or journeys. E8 Experience working collaboratively with colleagues across teams. E9 Experience working in the charity or not-for-profit sector is desirable but not

essential. KNOWLEDGE K1 Knowledge of digital acquisition principles and paid advertising platforms (e.g.

Meta, Google) K2 Knowledge of email marketing tools and CRM systems, with a willingness to learn. K3 Understanding of digital analytics and performance measurement. K4 Understanding of how to prioritise tasks and manage competing deadlines. K5 Understanding of inclusive and supporter-focused communication.

K6 Understanding of how insight and testing can be used to improve digital outcomes.

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Senior New Business Manager

47-49 Pitfield Street, London, N1 6DA

Permanent

Full-time

Job ID:

114935

Published date:

30-07-2026

Summary

Candidate Briefing Pack

Senior New Business Manager

London Youth

Thank you for your interest in the role of Senior New Business Manager at London Youth. This is an exciting opportunity for an ambitious and commercially minded corporate fundraising professional to join one of London's leading youth charities at a pivotal point in its fundraising journey.

This briefing pack has been designed to provide further context about the organisation, the role, the opportunity, and the recruitment process. Information about the role has been taken from the job description provided by London Youth.

About London Youth

London Youth is a charity on a mission to support the capital's youth sector and improve the lives of young people across London. Working alongside a network of almost 600 member youth organisations, London Youth helps create opportunities for young people to develop confidence, resilience, skills and connections.

For over 139 years, London Youth has championed the value of youth work, providing support through its membership network, programmes, training, outdoor learning centres and sector leadership activities. The organisation is particularly focused on ensuring that young people who may not otherwise have access to opportunities are able to thrive and realise their potential.

Today, London Youth supports hundreds of youth organisations and reaches hundreds of thousands of young Londoners each year through programmes, events, residential experiences and professional development opportunities for youth workers.

The Opportunity

The Senior New Business Manager plays a critical role within the Fundraising & Communications Directorate and will be instrumental in helping London Youth achieve its fundraising ambitions.

Reporting to the Head of Corporate Partnerships, the successful candidate will focus on securing high-value corporate partnerships, developing relationships with leading businesses and generating significant new income to support London Youth's work with young people across the capital.

This is a genuine new business role with responsibility for securing approximately £400,000 of predominantly restricted corporate income each year, alongside opportunities to generate unrestricted funding and wider strategic value for the organisation.

The role offers the chance to work with senior stakeholders internally and externally, engaging corporate prospects at a strategic level and building partnerships that create meaningful impact for young Londoners.

Key Priorities for the Role

The successful candidate will:

Generate approximately £400,000 of annual income, primarily through the acquisition of new corporate partnerships.
Develop and manage a pipeline of high-value corporate prospects capable of delivering five and six-figure partnerships.
Secure a combination of both restricted and unrestricted income, with a significant focus on restricted programme funding.
Build long-term strategic relationships that create value beyond financial support where appropriate.
Collaborate with senior colleagues, trustees and supporters to identify opportunities and unlock introductions.
Develop compelling partnership propositions that align corporate objectives with London Youth's mission and programme outcomes.
Contribute to London Youth's wider fundraising strategy and organisational income targets.

What Kind of Partnerships Will You Secure?

A significant focus of the role is securing restricted funding opportunities, where corporate partners directly support specific programmes, projects or initiatives delivered by London Youth.

Examples could include funding youth programmes such as:

The Summer Series
Skills development initiatives
Employability and mentoring programmes
Outdoor learning experiences
Youth leadership and social action projects

Alongside restricted funding opportunities, the role will also seek unrestricted support that enables London Youth to invest flexibly in organisational priorities and emerging needs.

Success will come from understanding both corporate motivations and the impact of London Youth's programmes, creating partnerships that deliver meaningful outcomes for all parties involved.

Existing Corporate Partnerships

London Youth already benefits from a strong portfolio of respected corporate supporters, providing an indication of the calibre of partnerships the successful candidate will be expected to develop.

Current partners include:

Converse – a longstanding and valued corporate partner.
Kate Spade – an established supporter of London Youth's work.
London Stock Exchange Group – supporter of the organisation's intensive Future Frontiers programme.

These partnerships demonstrate the scale, ambition and strategic nature of the relationships London Youth is seeking to build moving forward.

What London Youth Is Looking For

This opportunity is likely to appeal to experienced corporate fundraising professionals who have a proven track record of generating significant income through partnership development.

The organisation is particularly keen to attract candidates who can demonstrate:

Experience securing high-value corporate partnerships.
A strong record of winning five and six-figure gifts or sponsorship agreements.
Expertise in identifying and securing both restricted and unrestricted funding opportunities.
Excellent proposal writing and presentation skills.
The ability to build relationships and influence stakeholders at senior and C-suite level.
Strong knowledge of the corporate fundraising landscape and wider charity sector.
A proactive and entrepreneurial approach to pipeline development and new business generation.

London Youth believes that previous success within corporate fundraising and partnership development will be particularly important for this appointment.

Package

Role: Senior New Business Manager

Salary: £43,495

Location: London / Hybrid (minimum two days per week in the office)

Contract: Permanent, Full-Time

Hours: 37.5 hours per week (flexible working requests considered)

Benefits include:

39 days annual leave
4% employer pension contribution
Volunteering leave
Employee Assistance Programme
Headspace membership
Healthcare Cash Plan
Charity mentoring network access
Cycle to Work scheme
Flexible and supportive working culture

Application Process

To apply, candidates should submit:

An up-to-date CV.
Responses to the following two questions:

1. Why are you excited about this role at London Youth?

(Maximum 400 words)

2. This role is focused on identifying, developing and securing high-value corporate partnerships. Please describe your approach to building a pipeline of new business opportunities, from prospect research through to securing a partnership. Please include an example of a significant partnership you have won and explain the role you played in achieving that outcome.

(Maximum 500 words)

Applications should be emailed to:

kevin@charitypeople.co.uk
philippa@charitypeople.co.uk

Key Dates

Closing Date:
9:00am, Wednesday 19 August

Interview Dates:

Wednesday 2 September
Tuesday 8 September

Final Thoughts

This is an excellent opportunity for an accomplished corporate partnerships fundraiser to join a highly respected charity with a clear mission, strong brand and impressive existing supporter base. The successful candidate will inherit strong internal support, established credibility in the corporate market and the opportunity to create transformational partnerships that improve the lives of young people across London.

For candidates who enjoy building relationships, creating compelling propositions and securing strategic partnerships that deliver measurable social impact, this role offers both challenge and genuine purpose.

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Head of Alumni Engagement and Operations

Permanent

Full-time

Job ID:

114968

Published date:

30-07-2026

Summary

Head of Alumni Engagement & Operations with Kingston University
£60,996 (negotiable) | Full-time (37 hours) | Hybrid working | Kingston upon Thames

Charity People is delighted to be partnering with Kingston University to recruit their next Head of Alumni Engagement & Operations.

Kingston University has spent over 125 years transforming lives through education, innovation and opportunity. With TEF Gold recognition across the board, and a Town House Strategy that’s rewriting what a modern education looks like, we are focused on helping students develop the skills, networks and experiences to thrive throughout their careers. Integral to this ambition is our global community of more than 280,000 alumni, who’s futures have been shaped by the university.

As Head of Alumni Engagement & Operation, part of the senior leadership team of our Development, Alumni Relations and Engagement (DARE) team, you will help us build lifelong relationships with our alumni to support future growth and success.

About the role:

We have a 3-year strategy in place to develop alumni engagement, increase participation and embed philanthropy more deeply across the University, with full support of senior leadership across the board. This is a fantastic opportunity to join our growing team and work with senior stakeholders across the University, to champion the role alumni can play in student success, employability, mentoring, partnerships and philanthropy, and develop a lifelong alumni offer.

Reporting in to the Director of DARE, you'll lead a broad portfolio including alumni communications, events, volunteering, individual giving, CRM, data insight and operational delivery.

About you:

We're looking for someone who understands the power of communities and relationships.

This is a broad leadership role spanning alumni engagement, communications, volunteering, individual giving, CRM, data insight and operational delivery. While experience within alumni relations or advancement in higher education would be valuable, we're equally interested in hearing from candidates from the charity, membership, fundraising, supporter engagement or relationship management sectors. What matters most is your ability to build communities, create meaningful engagement opportunities, use insight to drive decision-making and inspire people to connect with a shared purpose.

You'll be strategic enough to shape the future direction of alumni engagement at Kingston, whilst remaining hands-on enough to build relationships, spot opportunities and bring colleagues and stakeholders with you.

You’ll bring:

Experience developing and delivering successful alumni engagement, advancement, membership, supporter engagement or relationship-management programmes.

A track record of building communities, growing participation and creating meaningful engagement opportunities
Strong leadership skills and experience developing high-performing teams
Confidence using insight, data and CRM systems to inform strategy and decision-making
Experience overseeing communications, events, volunteering, supporter engagement or related activities
An understanding of how long-term relationships can lead to advocacy, mentoring, volunteering, partnerships and giving

Most importantly, you'll believe that alumni engagement is about much more than communications and events. You'll be excited by the opportunity to help graduates become mentors, volunteers, advocates, partners and lifelong supporters of the University.

Benefits include

Generous annual leave entitlement
Excellent pension scheme
Hybrid working (with a minimum of 50% of time spent on campus)
Access to professional development opportunities
A supportive and inclusive working environment
The opportunity to shape a high-profile function at one of London's leading universities

Key Dates:

Closing date: 9^th September 2026 – we encourage not delaying your application.
Interviews: 28^th and 30^th September 2026 (in person)

How to apply

Charity People are managing this search on behalf of Kingston University.

In the first instance, please send your CV to Glen at Charity People. If your profile matches what we're looking for, we'll be in touch with the full candidate pack and further details about the recruitment process.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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Part Time Administrator

The Think Tank, 2 Bostock Court, Buckingham, MK18 1HH

Permanent

Full-time

Job ID:

114572

Published date:

28-07-2026

Summary

Page 1 of 5 June 2026

Job Description Job title: Administrator

Place of work: Fully remote, anywhere in the UK

Hours of work: Part time - 17.5 hours per week (Mon-Fri 09.30 – 13.00)

Responsible to: Managing Director

Employer: THINK Consulting Solutions (THINK)

Background This role provides a range of administrative support across all parts of THINK’s business (consultancy, research, forums, interim, recruitment and data) to ensure that THINK’s back- office supports the delivery of a high-quality, timely and accurate service to our clients. Main duties General

1. Monitor emails received to admin@ and accounts@, resolving those you can and passing those which need attention from other colleagues to them.

2. Undertake monthly transfer of billable days worked from consultant and associate activity summaries to CRM and overall summary spreadsheet, raising discrepancies with individual consultants and escalating to SLT for resolution as required.

3. Ensure company information needed for requests for proposals (RFPs) is up to date and accessible in Teams for all colleagues.

4. Add new subscribers to Something to Think About (eNews) to Mailchimp, tag Forum members, interim clients and interim managers on Mailchimp and mark on CRM any unsubscribers.

5. Send birthday cards and chocolates to THINK team members and send gifts to forum speakers and other contacts as requested by colleagues.

6. Book couriers as and when required. 7. Ensure Forum speaker EDI monitoring is undertaken.

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8. Undertake EDI monitoring of staff team, associates and interim managers on an annual basis.

9. Ensure annual Health and Safety checks are undertaken by THINK employees on their home office.

10. Support the production of any required materials e.g. pens, notebooks etc. 11. Support the interim and recruitment functions with converting candidate CVs into

THINK format and obtaining references.

New projects 1. Undertake end to end process for all new projects won and products sold across all

parts of THINK’s business – add to CRM system, draft and issue contracts and save to Teams when signed, record purchase order (PO) numbers.

Financial

1. Provide information to THINK’s accountants, Courts, for invoices to be raised. 2. On a weekly basis, review and confirm invoices raised on Xero are correct and instruct

Courts to send. 3. Record invoices on Interim financial spreadsheet and reconcile at end of each month. 4. On a monthly basis, deactivate invoices on CRM that have been sent to client via Xero. 5. Upload remittance advices to Teams for accountants to reconcile. 6. Uploading invoices paid to Teams for accountants to reconcile. 7. Process monthly interim timesheets and pass interim payroll figures to Courts. 8. Process invoices received from Associates for payment. 9. Check payroll figures provided by Courts for permanent and interim employees match

Sage reports and raise any queries. 10. Set up invoice and payroll payments in HSBC bank account for approval by Managing

Director or Executive Chair. Meetings and events

1. Book catering as required for meetings, including meetings held at Forum member offices.

2. Assist in the running of THINK client events - dispatching invites, collating guest lists, and providing on the day support as required.

HR related Recruitment and onboarding of THINK employees and new associates.

1. Support recruiting manager with application process.

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2. Set up of interviews with successful candidates. 3. Prepare new starter information for all new team members – staff and associates. 4. In conjunction with line manager, organise induction programme for new starters.

HR portal 1. Upload documents as required. 2. Add new starters as required. 3. On an annual basis, add annul leave entitlement to each employee record.

Contracts

1. Issue contracts to permanent employees and interim managers and associates as required.

THINK Mystery shoppers

1. Ensure mystery shopper information, including payment information, instructions and agreements are securely stored on CRM and updated as required.

Other duties 1. Comply with THINK’s working policies and practices. 2. Undertake other duties as can be reasonably requested.

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Person specification

CRITERIA Essential (E) / Desirable (D)

Experience of working in an admin function E

Experience of working within a small business and /or charity sector D

High level of financial literacy, with working understanding of basic accounting requirements e.g., invoicing, debt chasing

E

Strong IT skills and literacy – competent user of MS Office and ability to work with database systems

E

Proactive self-starter, used to working with high levels of autonomy and able to work unsupervised within agreed timeframes, taking ownership of challenges and proactively identifying solutions that support both customers and business objectives.

E

Positive, can-do/solution driven approach to problem solving E

Strong planning and organisational skills - able to prioritise a constantly changing workload effectively and juggle multiple projects and priorities

E

Strong interpersonal skills – ability to deal with a range of individuals in a diplomatic and tactful manner

E

Excellent verbal and written communication skills, with the ability to build strong customer relationships and deliver clear, professional, and customer- focused interactions.

E

Experience in using a range of CRM and other administrative packages e.g. Docusign packages

D

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Terms and conditions

Salary:

£36,500 full time, pro rata £18,250 for 17.5 hours per week

Pension: THINK operates a contributory pension. THINK’s contribution is 4%. The employee contribution is a minimum of 5%.

Annual leave: 33 days including 8 bank holidays FTE, pro rata to 16.5 days

Travel: All work-related travel costs will be covered i.e., from leaving home. We envisage travel requirements to be very limited.

Home office: A laptop and mobile will be provided

.

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Trusts and Foundations Manager

47-49 Pitfield Street, London, N1 6DA

Permanent

Full-time

Job ID:

114638

Published date:

28-07-2026

Summary

Microsoft Word - Trusts and Foundations Manager - JD PS - June26

Issue date: June 2026

London Youth is the operating name of The Federation of London Youth Clubs, a Registered Charity (Number 303324) and a Company Limited by Guarantee (Number 258577).

Job Description

Role Trusts and Foundations Manager

Location London / Hybrid (minimum 2 days in the office)

Reports To Head of Trusts and Foundations Responsible For N/A

Team Fundraising and Communications

Contract Type Permanent / Full Time

Salary £35,931 Hours of work 37.5 (flexible working requests considered)

Summary Purpose - what you will be achieving

Children and young people in London matter; their voices, experiences, and futures. They deserve every chance to make the most of their lives. But too many young people can’t because they don’t have the opportunities to help them thrive. That is where transformational youth work comes in offering somewhere to go, something to do, someone to trust.

The Trusts and Foundations Manager plays a pivotal role in the success of the Fundraising and Communications Directorate, and London Youth as a whole. In line with our fundraising strategy, you will be responsible for securing new five and six-figure trusts and foundations funds, achieving ambitious personal targets and contributing to our overall fundraising target of £6.9m in 2026. Your focus will be on high-value long-term strategic relationships with businesses generating both restricted and unrestricted funds as well as other non-financial benefits.

About the role – what you will be doing

You will:

 Develop and maintain an exemplary understanding of the needs of young people and youth organisations in London.

 Proactively communicate the vision and mission, aims and work of London Youth to funders.  Undertake prospect research to identify new funding opportunities that increase restricted and

unrestricted income.  Collaborate with teams from across London Youth to develop and submit high quality five

and six figure applications to trusts, foundations, institutional funders, and livery companies.  Work with colleagues to find ways to increase income from existing funders.  Meet all KPIs and financial targets.  Provide first class stewardship to funders.  Maintain up-to-date records on all aspects of fundraising activity on Salesforce and SharePoint

and produce regular reports/reports when needed.  Ensure agreements are in place with all funders and are recorded in line with our processes.  Take responsibility for your ongoing professional development.  Commit to and actively promote London Youth’s policy and procedures to value and respect

diversity and inclusion in all duties and working relationships.  Reflect our inclusive culture in your day-to-day work and support a positive health & safety

and safeguarding culture in your interactions with colleagues.  Follow our organisation’s anti-racism principles and practices as you actively promote

and respect diversity and inclusion in all aspects of your work and working relationships. 

Issue date: June 2026

London Youth is the operating name of The Federation of London Youth Clubs, a Registered Charity (Number 303324) and a Company Limited by Guarantee (Number 258577).

About you – what you bring to the role

Knowledge and Experience:

 Track record of leading and securing five and six figure funding relationships with trusts, foundations, institutional funders, and livery companies.

 Demonstrable knowledge of UK and London funders.   Ability to undertake rigorous prospect research and build and manage a robust pipeline.  Demonstrable relationship management skills.   Proven project management skills.  Experience of regularly recording and reporting on data.  Ability to interpret financial data.  Awareness of Fundraising Regulatory Framework.  Experience of acting as an organisational ambassador in a range of outward facing contexts.

Attributes and Behaviours:

 Passionate and demonstrably committed to improving the lives of young people.  Outstanding written and oral communication skills.  Attention to detail.  Ability to prioritise workload.  Ability to work independently or with small or large groups of colleagues.  Ability to work in a changing and flexible environment.  Willingness to learn new skills.  Discretion and ability to maintain confidentiality.  Willingness to work occasional evenings or weekends at London Youth events.

You will be able to demonstrate our values of being:

 Ambitious  Collaborative  Inclusive  Accountable

Benefits  Generous holiday allowance – 39 days paid holiday each year, including bank holidays and

closure days. Pro-rata if work part time.  Employer 4% pension contribution.  Additional leave granted to support voluntary activity.  Free access for you and your family to the Employee Assistance Programme.  Free Health Care Cash plan.  Free access to the ‘Headspace’ app for you and your family.  Free access to Charity Mentoring Network, as a mentor or mentee.  You’ll be working with a fantastic team of passionate colleagues across London Youth.  You will be making a difference to the lives of young people!

Issue date: June 2026

London Youth is the operating name of The Federation of London Youth Clubs, a Registered Charity (Number 303324) and a Company Limited by Guarantee (Number 258577).

About London Youth

We are London Youth: a charity on a mission to support the capital’s youth sector to improve the lives of young people. We do this with and through our members – a network of 600 youth organisations – and at our two outdoor residential centres, Hindleap Warren and Woodrow High House.

Throughout our 135-year history, community youth organisations have provided a constant lifeline and a vital safe space outside the family and formal education, where young people can develop confidence, resilience and skills. Young people need opportunities outside school to have fun with their friends, to make a positive change in their communities and to shape the city they live in.

We look to work with all young people, focusing particularly on those who wouldn’t otherwise have access to the kind of opportunities we offer.

In 2025, we worked with nearly 600 member organisations supporting more than 616,000 young Londoners across every borough. Alongside our two outdoor learning centres, Woodrow and Hindleap, we challenged young people to be the best they can be through exciting adventures away from the city. Together, we see what happens when the right support is in place for young people: ideas take shape, confidence grows and new paths open up.

Closing date for applications is: 5th July 2026

Interviews will be held: W/C 13th July

Please submit your application through London Youth’s careers page. It is essential that in your written application you give evidence of examples of proven experience/skills for ‘what you will bring to the role’ criteria.

If you have questions regarding the role or the recruitment process, please contact: hr@londonyouth.org

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Interim Senior Programme Manager

Permanent

Full-time

Job ID:

114836

Published date:

28-07-2026

Summary

Role Outline: Interim Senior Programme Manager

Reports to: Director of Academy
Direct reports: Three Academy Operations Managers (programme management team), Online Leadership Development Manager
Contract: Interim / fixed-term appointment 6 months, salary is £55k per annum
Location: Hybrid – 2 days per week in our London office

Role Purpose

The Interim Senior Programme Manager provides immediate leadership of the Academy's day-to-day operational delivery, ensuring the continued high-quality delivery of a wide portfolio of leadership development programmes without interruption during a transition period. Managing a team of Academy Operations Managers, the postholder takes ownership of a live programme delivery timeline - spanning venue booking, facilitator coordination, participant communications, and enrolment - and acts as the crucial operational link to the Director of Academy.

The priority for this appointment is continuity and grip: maintaining delivery momentum, steadying and supporting the team, keeping the proposals pipeline on track, and leaving the operation well-documented and ready for a smooth transition to a permanent appointment.

Key Responsibilities

Team Leadership and Support

Line managing a team of three Academy Operations Managers and the Online Leadership Development Manager, providing clear direction, priorities, and day-to-day support during a period of transition.
Allocating duties across the team to balance capacity against delivery timelines, anticipating pinch points and reallocating resource where needed.
Steadying and supporting the team, maintaining morale, momentum, and standards, and acting quickly to resolve blockers.
Holding regular one-to-ones focused on workload, priorities, and delivery.

Programme Delivery Oversight

Taking ownership of the master timeline of programme delivery across the full portfolio within the first weeks in post, ensuring the team is organised and resourced to deliver every programme to a consistently high standard.
Overseeing the operational elements of delivery managed by the team, including venue booking, supplier management and cost control, facilitator scheduling and liaison, participant communications, enrolment, and joining arrangements.
Monitoring delivery quality and participant experience, identifying issues early and ensuring swift, well-communicated resolution.
Acting as the escalation point for operational issues, exercising sound judgement on when to resolve, when to escalate, and how to prevent recurrence.
Support the financial administration and monitoring of programmes, including maintaining income and expenditure records, tracking invoices, updating programme income pipelines, and working closely with the Director of Academy and Finance team to ensure accurate financial information.

Systems, Processes and Documentation

Maintaining and following established processes and standards, ensuring consistency of delivery across the portfolio.
Ensuring accurate, up-to-date programme records and management information, providing regular reporting to the Director of Academy on delivery status, risks, and capacity.
Identifying and logging opportunities to improve processes, efficiency and user experience and supporting the ongoing development of programme systems, including contributing to CRM enhancements (such as enrolment and participant management workflows).
Assist with the administration and governance of programme systems, including maintaining Standard Operating Procedures (SOPs), supporting process reviews, and helping to ensure systems, records and documentation remain accurate and up to date.

New Programme Proposals

Keeping on top of the pipeline of proposals to commissioners for new programmes, tracking deadlines, requirements, and submission status.
Coordinating operational input into proposals, ensuring delivery models, timelines, and costings are realistic and deliverable, with the Director of Academy holding sign-off on commitments.
Ensuring no proposal deadlines are missed during the transition period.

Working with the Director of Academy

Acting as the key operational link to the Director of Academy, providing assurance on day-to-day delivery and early sight of emerging risks or opportunities.
Support oversight and coordination of programme financial reporting and governance requirements by supporting the Director of Academy with budget monitoring and/or Board/FAR Committee reporting, ensuring relevant documentation is prepared and available, and escalating matters as appropriate for approval and decision-making.

Handover and Transition

Preparing and maintaining a structured handover pack from the outset, including documented processes, programme status, key contacts, and a live risk log.
Supporting the induction of the permanent postholder, including an effective handover period where timing allows.

Person Specification

Essential

Immediately available, or available at short notice.
Substantial experience managing complex programme or event operations, ideally across multiple concurrent programmes.
Experience managing programme budgets and cost control
Proven ability to take over a live delivery portfolio quickly, absorbing complexity and establishing grip within days rather than weeks.
Experience of line managing a team, with the confidence and warmth to steady a team through a period of transition.
Exceptionally organised, with a track record of managing detailed delivery timelines to a high quality, across a varied portfolio.
Strong experience of documenting SOPs, processes, and handover materials.
Excellent written and verbal communication, comfortable engaging with facilitators, venues, participants, and senior stakeholders from day one.
Confident with programme management tools, CRM/enrolment systems, and management reporting.
Calm under pressure, with sound judgement on prioritisation, escalation, and problem-solving.

Desirable

Prior interim or transition-period experience in an operational leadership role.
Experience in leadership development, education, healthcare, or the charity sector, including familiarity with NHS-adjacent commissioners.
Experience contributing to or coordinating proposals, bids, or tenders for commissioned work.

Key Relationships

Internal: Director of Academy, Academy Operations Managers, Online Leadership Development team, wider programme teams, finance, and communications colleagues.
External: Facilitators, venues and suppliers, programme participants, commissioners.

Engagement Note

This role is envisaged as a fixed-term employment contract. Given the line management responsibility and degree of integration into the team, an off-payroll (day-rate) engagement would be very likely to fall inside IR35; a fixed-term contract avoids this complexity.

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Head of Grants Programme

Manchester, UK

Permanent

Full-time

Job ID:

112978

Published date:

28-07-2026

Summary

Could you lead the development of a new grant programme from the ground up, delivering funding and support to victims of injustice to improve wellbeing and strengthen social connection?

Salary: £50,000 per annum
Location: Remote, with monthly meetings in Manchester
Contract: Permanent, 35 hours per week full-time (4 days considered)
Benefits: 25 days holiday and 5% pension contribution

The Charity Service is a small, but mighty charity looking for a brand-new Head of Grants Programme to lead the development and delivery of a new, independently managed fund. This is a unique opportunity to shape a programme from day one, creating the processes, partnerships and infrastructure that will underpin its success.

Joining at a pivotal moment, you’ll combine strategic leadership with hands-on delivery, ensuring funding reaches people and organisations in an accessible, transparent and trauma-informed way.

About the role

This is a varied role with a unique opportunity to shape how it develops and grows with the programme. You can expect to:

Lead the design, implementation and ongoing development of a new grants programme.
Develop grant-making processes, policies and governance frameworks.
Consult with victims and families to ensure the programme reflects their needs and priorities.
Build relationships with charities, community organisations and delivery partners.
Oversee applications, due diligence, reporting and evaluation.
Produce impact reporting and help shape the future development of the programme.
Line manage a Grants Administrator and work closely with the wider TCS team.

About you

As this is an exciting and evolving role, we’re looking for a proactive, highly engaged individual who thrives on taking ownership, while working collaboratively with others.

In your expression of interest, we’ll be looking for you to demonstrate:

Experience in grant-making, philanthropy, programme management, or experience within CSR or ESG.
Strong knowledge of governance, compliance and due diligence in a charitable context.
Excellent relationship-building and stakeholder engagement skills.
Confidence working in complex or sensitive environments.
Experience working with vulnerable or trauma-affected communities, or a strong understanding of trauma-informed practice.
A thoughtful, pragmatic and values-led approach.

The Charity Service is an independent charity with more than 35 years’ experience in philanthropy and grant-making. As the organisation embarks on an expansion and growth journey, this role offers the opportunity to shape a significant programme while helping build the future of the organisation itself.

If you’re excited by the opportunity to build something meaningful from the ground up and play a key role in ensuring funding enables justice to happen, we’d love to hear from you.

To apply: All you need to do is send a copy of your CV or draft profile over to Amelia Lee as the first step. From there, we’ll be in touch with full application details if you meet our initial assessment of the skills and experience required.

Deadline: 9am on Friday 14^th August

Interview dates will be confirmed soon

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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Business Support Officer

Permanent

Full-time

Job ID:

114671

Published date:

27-07-2026

Summary

Charity People is delighted to be partnering with YoungMinds to recruit for their next Business Support Officer.

This is a fantastic opportunity to join one of the UK's leading mental health charities in a varied and rewarding role that sits at the heart of the organisation's day-to-day operations.

We're looking for an organised, proactive and practical individual who enjoys variety and takes pride in helping colleagues thrive. If you're the kind of person who spots what needs doing, enjoys solving problems and likes keeping things running smoothly, this could be the perfect role.

About YoungMinds

YoungMinds is the UK's leading charity fighting for children and young people's mental health. The organisation works to ensure every young person gets the mental health support they need, when they need it.

Behind that mission is a dedicated team of around 100 colleagues working across the UK. This role plays an important part in ensuring staff have the safe, efficient and welcoming working environment they need to do their best work.

Job Title: Business Support Officer
Salary: £34,465 (FTE) and so £17,232.50 pro rata
Hours: 17.5 hours per week
Location: London Bridge, London
Working Pattern: Hybrid
Contract: Permanent

Office Attendance

This role requires a regular office presence and would suit someone who enjoys being part of a workplace environment.

The successful candidate will need to be in the office for a minimum of two mornings each week, with flexibility around how the remaining hours are worked. Many colleagues choose to spread their hours across three or four days.

The Role

This is a broad operational support role that combines office coordination, IT administration, facilities support and health & safety responsibilities.

You'll be responsible for ensuring colleagues have the equipment, resources and support they need while helping maintain a safe and efficient working environment.

Key responsibilities include:

Supporting the day-to-day running of the office.
Managing supplies, stationery and workplace resources.
Coordinating office maintenance issues with landlords and suppliers.
Supporting onboarding and offboarding processes for staff.
Managing laptop, mobile phone and equipment allocation.
Coordinating IT equipment and supporting colleagues with system access.
Maintaining asset registers and equipment records.
Supporting health and safety compliance, including fire safety and first aid arrangements.
Managing incoming and outgoing post.
Supporting reception and office administration activities.
Building positive relationships with external suppliers and service providers.

About You

We're looking for somebody who brings strong organisational skills, practical problem-solving ability and a proactive attitude. This office coordination role is ideal for those who can demonstrate:

Experience supporting the smooth running of an office or workplace.
Excellent organisation and attention to detail.
Confidence managing multiple tasks and priorities.
Strong communication and customer service skills.
Good IT skills and confidence using digital systems.
A proactive, solutions-focused approach.
The ability to work independently and use your initiative.

Why Apply?

This is a genuinely varied role where no two days are the same. You'll enjoy a high level of autonomy, work with a supportive team and have the opportunity to make a tangible difference to colleagues' working experience while contributing to an organisation with an incredibly important mission.

Closing date is Sunday 2^nd August, however please don’t delay in applying as this role will be popular.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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Health Coordinator

London, UK

Temporary

Full-time

Job ID:

114737

Published date:

27-07-2026

Summary

Health Coordinator

Duration: 2-month temporary role initially
Salary: £16.92 per hour plus £2.04 per hour holiday pay (equivalent to £33,000 FTE)
Location: On-site, located in South-East London
Working Pattern: Full-time or part-time, flexible working arrangements considered
Start Date: August 2026
DBS: Enhanced DBS required

Charity People is delighted to be partnering with a leading London homelessness day service to recruit a Temporary Health Coordinator.

This is an opportunity to join a respected community-based organisation supporting people experiencing homelessness, poverty, addiction and mental health challenges.

The organisation provides practical frontline support alongside longer-term interventions that help people access housing, healthcare and life-changing services.

About the Role

This is a highly rewarding frontline position supporting individuals who may be experiencing homelessness, rough sleeping, housing insecurity, substance misuse or mental health challenges.

Working as part of a small, dedicated team, you will provide assessment, triage and casework support, helping people access the services and resources they need to improve their circumstances and wellbeing.

Key Responsibilities

Conduct assessments and support planning with service users
Provide person-centred casework and advocacy support
Connect individuals with healthcare, housing and specialist services
Support homelessness prevention initiatives
Maintain accurate case records and outcome tracking
Build effective partnerships with external agencies
Contribute to safeguarding and trauma-informed practice
Work collaboratively with volunteers and colleagues

About You

We are interested in hearing from people who have:

Experience supporting vulnerable adults
Experience within homelessness, housing, community health, outreach, substance misuse or related services
Strong assessment and case management skills
Excellent communication and relationship-building abilities
Experience using case management or CRM systems
Knowledge of safeguarding and trauma-informed approaches
The ability to work independently and flexibly within a fast-paced environment

You'll Particularly Stand Out If You Have

Experience of homelessness prevention work
Knowledge of local housing pathways
Experience of harm reduction approaches
Experience working alongside volunteers
Understanding of mental health and addiction support services

This organisation values compassion, dignity, inclusion and lived experience. You will join a supportive team committed to making a meaningful difference every day.

How to apply

Please submit your CV as soon as possible to be considered for this opportunity.

Interviews will take place in person, with a view to making an appointment as quickly as possible.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please let us know if you require any adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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LMS Administrator

Liverpool, UK

Temporary

Full-time

Job ID:

114538

Published date:

27-07-2026

Summary

Learning Management System (LMS) Administrator

RIBA North (Liverpool)

Location: Liverpool (Hybrid working, Tuesdays and Wednesdays in the office)

Duration: temporary role for 3 months

Hours: 35 hours per week, 9am – 5pm

Pay: £14.84 per hour plus £1.79 holiday pay per hour

Charity People is delighted to be partnering with RIBA North. This is an excellent opportunity for an organised and detail-oriented administrator to join RIBA's learning team on a 3-month temporary basis during this busy period. You will be supporting the migration to a new Virtual Learning Environment (VLE), you will play a pivotal role in ensuring learning content is accurately transferred, tested, and maintained, while also supporting the delivery of high-quality digital learning programmes.

About RIBA

The Royal Institute of British Architects (RIBA) is a global professional membership body driving excellence in architecture. Through its learning and development programmes, RIBA supports architects and built environment professionals throughout their careers, providing high-quality training, resources and professional development opportunities.

As part of the learning team, you will help ensure a seamless experience for learners during an exciting period of digital transformation.

Key Responsibilities

Support the migration of learning content into a new Virtual Learning Environment (VLE)
Build courses and learning pathways within Brightspace
Upload, organise and maintain learning materials, multimedia content and supporting resources
Conduct quality assurance checks on migrated courses, identifying and reporting issues
Maintain migration trackers and support user acceptance testing activities
Create and maintain courses, catalogues and learner enrolments
Create product listing pages and configure associated learning products
Maintain course information, schedules and learning assets
Work closely with internal teams to ensure learning content is published accurately and on schedule
Contribute to the continuous improvement of learning administration processes and systems

About You

Experience in an administrative, coordination or support role
Experience using a Learning Management System (LMS) or similar digital platform
Excellent organisational skills and strong attention to detail
Ability to manage multiple priorities and deadlines effectively
Strong communication skills and a collaborative approach
Good working knowledge of Microsoft Office, particularly Excel

Desirable Experience

Experience using Brightspace or another VLE/LMS platform
Experience creating or maintaining online learning courses
Experience uploading and managing digital learning assets and multimedia content
Experience working within learning and development, education, training or membership organisations

This role would suit an experienced administrator who enjoys working with digital systems, has a strong eye for detail, and is keen to contribute to a significant learning technology project within a respected professional body.

How to apply:

Please submit your CV as soon as possible to be considered for this opportunity.

Interviews will take place via Microsoft Teams on a rolling basis, with a view to making an appointment as quickly as possible.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please let us know if you require any adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Read More Apply Now

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