Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Job Description

Job Title: Office Manager

Contract: Full time, permanent

Reports to: Director of Corporate and Membership Services

Responsible for: Governance and Executive Assistant Place of Work: BSH Headquarters, 100 White Lion Street, London, N1 9PF.

(Hybrid working – occasional evening work and travel may be

required; TOIL provided)

Background

The British Society for Haematology (BSH) is a leading UK professional membership

organisation dedicated to advancing the study and practice of haematology. The Society

supports a growing and engaged community of close to 4,000 members across the UK and

internationally, including clinicians, scientists and allied healthcare professionals. Since 2024,

membership has grown significantly, reflecting the increasing reach and impact of the

Society’s work.

BSH plays a central role in improving patient care and outcomes through the development of

clinical guidelines, delivery of education and training, support for research, and the provision

of a strong professional network for its members.

As the organisation continues to grow and evolve, it is strengthening its internal structures and

systems to ensure it can deliver high-quality services, operate efficiently, and support its

strategic priorities effectively.

Role Purpose

The Office Manager is responsible for the effective day-to-day management of the Society’s

operational infrastructure, ensuring that facilities, systems, suppliers and internal processes

support the smooth and efficient running of the organisation.

The postholder will oversee office management, IT coordination, supplier relationships and

contract management, ensuring value for money and a high-quality working environment for

staff.

The role also has line management responsibility for the Governance & Executive Officer,

ensuring effective coordination of governance administration and executive support across the

organisation.

Main Responsibilities

Facilities & Office Management

• Oversee the day-to-day management of BSH premises, ensuring a safe, well-

maintained and effective working environment.

• Manage maintenance, repairs and asset management, ensuring facilities support

organisational needs.

• Act as the primary point of contact for building-related issues and management

company liaison.

IT & Systems Coordination

• Act as the internal point of contact for outsourced IT providers, ensuring effective

service delivery.

• Monitor system performance and escalate issues where necessary.

• Lead on implementation of system improvements and upgrades in collaboration with

colleagues.

Supplier & Contract Management

• Manage contracts and relationships with key suppliers and service providers across

the organisation.

• Support procurement processes, including sourcing, evaluation and contract

negotiation.

• Monitor supplier performance and ensure services are delivered in line with

expectations and value for money.

Operational Processes

• Maintain effective and proportionate operational processes across the organisation.

• Identify opportunities to streamline and improve ways of working.

• Ensure processes are clearly documented, accessible and consistently applied.

Health, Safety & Risk Management

• Take responsibility for health and safety management across the organisation.

• Ensure compliance with relevant legislation and internal policies.

• Maintain and regularly review risk assessments and safety procedures.

• Ensure appropriate fire safety arrangements are in place, including fire risk

assessments and compliance requirements.

• Liaise with external advisors to support delivery of health and safety obligations.

HR Coordination & People Management Support

• Act as the internal point of coordination for HR-related matters, working with external

HR advisors where appropriate.

• Support the implementation of HR policies and procedures, ensuring they are applied

consistently across the organisation.

• Coordinate HR processes including recruitment administration, onboarding and

offboarding arrangements.

• Support line managers with HR processes, including absence management,

performance processes and employee relations matters, escalating where required.

• Maintain accurate and up-to-date HR records in line with organisational and data

protection requirements.

• Ensure HR documentation, policies and templates are current, accessible and

aligned with organisational needs.

• Coordinate staff training and development activities, including induction, mandatory

training and ongoing learning opportunities, working with external providers where

appropriate.

External Advisor Coordination

• Liaise with external advisors to support organisational requirements, including legal,

governance, accounting, health and safety and employment matters.

• Ensure advice is appropriately coordinated and communicated internally.

Team Management & Coordination

• Line manage the Governance & Executive Officer, providing support, guidance and

oversight.

• Ensure effective coordination of governance administration and executive support

activities.

• Support prioritisation of workload and maintain high standards of delivery across

support functions.

This job description is not an exhaustive list of duties, but it aims to highlight the typical main

responsibilities of the post. You will be expected to perform different tasks as necessitated

by organisational and role developments.

Person Specification

Requirements

Skills

Essential

• Strong organisational and administrative skills with the

ability to manage multiple priorities

• Effective written and verbal communication skills

• Good IT literacy and confidence working with systems and

external providers

Abilities

Essential

• Ability to manage competing priorities and respond to

operational demands

• Ability to identify and implement process improvements

• Ability to build effective working relationships with internal

and external stakeholders

Knowledge and

Experience

Essential

• Experience in office or facilities management

• Experience managing suppliers and service providers

• Experience supporting operational processes within an

organisation

Desirable

• Experience in office or facilities management

• Experience managing suppliers and service providers

• Experience supporting operational processes within an

organisation

Personal

Attributes • Proactive and self-motivated with a practical approach to

problem-solving

• Strong attention to detail and commitment to high standards

• Reliable and able to work independently while maintaining

strong communication

Job Description and Person Specification

Job description

Job Title: Partnership and Events Manager

Reference Number: PEM2026

Salary: 35,000

Department: Foundation

Reports to: Head of Programmes, Events and Partnerships

Location:

Twickenham Stoop, Langhorn Drive, Twickenham, TW2 7SX (hybrid:

one day remote, four days office-based; evening and weekend work

required

Contract Type: Full Time (Permanent)

Purpose of the role

Events and partnerships sit at the heart of how we fund and grow the Harlequins Foundation.

From flagship fundraising events like Rival Ride, the Touch Tournament and the Foundation

Dinner, to a growing portfolio of corporate partners looking for a genuine, values led way to

support their communities, this area offers some of the strongest opportunities for income growth

for the Foundation.

The Events and Partnerships Manager will lead the delivery of an integrated events,

partnerships and community fundraising programme. You will personally build and grow our

corporate partnerships pipeline, from first approach through proposal, activation and long-term

stewardship, while leading a team of two, a Fundraising Events Executive and a Fundraising

Executive, who deliver our events programme and wider supporter care.

We're looking for someone equally at home delivering a flagship event on the ground and

building a brand-new relationship with a corporate partner from scratch, confident reviewing

income against target one day and welcoming a partner to the Stoop on matchday the next.

Above all, you'll be motivated by what this income makes possible, empowering young people

across our focus boroughs with the essential skills they need to succeed.

Key Responsibilities

Events leadership:

• Oversee the planning and delivery of our diverse portfolio of events, including owned fundraising events such as Rival Ride, the Touch Tournament and the Foundation Dinner, third party activity and matchday fundraising including the 50/50 Raffle.

• Ensure every event is delivered to a consistently high standard, maximising income, supporter engagement and retention, and regularly review performance to evolve the programme for long term sustainability.

Corporate partnerships:

• Build and manage a structured pipeline of corporate prospects, using network mapping and research to identify businesses whose CSR and ESG priorities align with the Foundation's purpose.

• Develop compelling, tailored partnership proposals and pitches that bring programmes like HITZ, SWITCH, METTLE, Project Rugby and Try Time to life for a business audience.

• Build and test clear partnership packages, including tiered giving options, staff volunteering opportunities and a payroll giving offer, that give businesses genuine value in return for their support.

• Act as the day-to-day point of contact for a portfolio of corporate partners, delivering against named account plans and agreed commitments, and ensure every partner receives high-quality reporting on the impact of their support.

Integration and income growth:

• Ensure our events, partnerships, community and challenge fundraising activity are all aligned, identifying opportunities to connect income streams and increase supporter value.

• Be accountable for delivering agreed financial targets across these income streams, managing budgets effectively with a clear focus on return on investment.

Supporter and partner experience:

• Oversee the end-to-end supporter and partner journey, ensuring consistently high quality stewardship at every touchpoint.

• Develop and implement approaches that improve retention, repeat participation and ongoing engagement, building long term advocacy for the Foundation.

Leadership and collaboration:

• Provide line management and ongoing mentoring for the Fundraising Events Executive and the Fundraising Executive, setting clear objectives and supporting their development.

• Work closely with colleagues across the Foundation, contributing to campaign development, storytelling and organisational priorities, and ensuring events and partnerships activity supports our wider purpose.

• Maintain accurate records of prospects, partners and event activity in our CRM, and gather insight and feedback from partners and supporters to continually strengthen our approach.

Person Specification

Knowledge

and

Experience

• Proven experience in events, partnerships or fundraising, ideally within a charity, sports or community organisation, including delivering income generating events and building corporate partnerships.

• Experience managing budgets and delivering against financial targets, with a clear focus on return on investment.

• Experience of line managing or mentoring others, ideally within a fundraising or events team.

• Experience developing partnership proposals or pitches, and using a CRM system to manage prospects, partners and activity.

Skills and

Attributes

• Confident, credible communicator, able to engage a wide range of stakeholders, from corporate partners to colleagues and volunteers, and act as an ambassador for the Foundation.

• Commercially minded and motivated by targets, with the ability to turn conversations and relationships into income.

• Highly organised, with the ability to manage multiple projects, budgets and deadlines at once.

• Proactive, creative and entrepreneurial, comfortable building a new area of work as well as strengthening an established one.

• A natural leader who enjoys developing others and building strong, collaborative relationships across teams.

• Positive, enthusiastic and aligned with the Foundation's values and purpose.

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JOB DESCRIPTION: FACILITIES & IT SUPPORT OFFICER

ROLE PURPOSE You will provide an office facilities management service.

ABOUT US

Why the role is important to us The Medical Research Foundation’s mission is to drive the life-changing advances of tomorrow, by laying the foundations for ground-breaking new discoveries today. We know that many health conditions are overlooked and underfunded, that new health threats will continue to arise, and that there will always be a need for high- quality, high impact medical research. But to continue funding life-changing research, long into the future, we need to ensure that our office operates efficiently and effectively and our team are supported with a first-class operations function.

What you will do You will provide an office facilities and IT support service, by:

Facilities

 Liaising with the building management company for day-to-day building matters, reporting faults and service issues, ensuring these are satisfactorily resolved or escalated for managerial input; arranging the activation and deactivation of secure access fobs for staff; promptly reporting any health and safety issues for resolution by building management.

 Maintaining the office, including liaising with external service providers to ensure the effective servicing, maintenance and repair of office facilities, fixtures and equipment including plumbing, the filtered/boiling water tap system, cleaning and waste management services, H&S equipment and supplies including fire prevention/detection/fighting equipment, and other service contracts.

 Coordinating the day-to-day administration of the office ensuring an efficient, cost-effective, safe and pleasant working environment for staff and guests through the provision of daily office services and maintenance, secure access management, meeting room management, and provision of workstations; troubleshooting facilities issues as they arise, escalating as necessary.

 Supporting the Health and Safety Officer (HSO) in discharging their responsibilities by monitoring the office environment for potential health and safety hazards, such as spillages, trailing cables, damaged fixtures or equipment, and other conditions that could cause injury or harm, taking appropriate remedial action where possible and promptly reporting or escalating ussies requiring further attention; carrying out health and safety inductions for new starters where the HSO is not available.

 Act as a Display Screen Equipment (DSE) Assessor conducting DSE assessments for office and remote working locations, identifying and addressing workstation-related risks, recommending appropriate adjustments and equipment, maintaining assessment records, monitoring completion of required assessments, and ensuring identified actions are implemented in accordance with organisational health and safety requirements.

 Serving as part of the charity’s fire marshal and first aider team, participating in the rota system to ensure adequate cover is in place during office opening hours.

 Supporting the implementation of policies and practices which put environmental sustainability at the forefront of our business operations and our office.

 Identify and deliver business-wide operational efficiencies and improvements by refining existing, and supporting the establishment of new, business policies and processed and utilising new technologies.

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 Ensuring a first-class customer service experience for those who contact the charity by telephone, email or website.

 Supporting office design planning and reconfigurations, ensuring the office meets the needs of the charity.

IT support  Acting as the primary contact for staff and visitors with IT-related matters, resolving common IT

issues where possible; coordinating, monitoring and escalating issues which have been referred to the IT Helpdesk.

 Acting as the primary contact with the IT service provider including attending regular meetings with the IT Service Business Partner; liaising with the provider to resolve problems with office equipment or software (e.g. video conferencing services); working with the provider to develop bespoke processes where these cannot be accommodated through existing systems; supporting organisation-wide rollouts of IT hardware and software.

 Championing cyber security best practice across the organisation, promoting staff awareness and engagement through training, learning opportunities and initiatives including those provided by the IT service provider; identifying and implementing opportunities to strengthen cyber security practice.

 Ensuring all IT equipment (including peripherals) provided to staff, and held in reserve, is recorded and accounted for.

 Delivering training and developing training guides on IT equipment and software.  Starters and leavers: setting up new starters by liaising with the IT Service Provider to provide laptops

and accounts; setting up the laptops including installing fonts, logos, default autosignatures etc; setting up users on distribution lists (i.e. email and chat services); inducting new staff on the use of IT equipment and software; arranging the closure of accounts of leavers, managing the retrieval of IT equipment.

In addition, you will also

 Undertake various projects as required.  carry out any other reasonable duties.  identify opportunities to continually improve our work.

Who you will work with You will be line managed by our Facilities and Operations Manager.

ABOUT YOU

Who you are You are inspired to help us to deliver our vision of a world where medical research improves health for everyone. We believe that our vision is so important that we need the very best people to help us achieve it. Our team is proud to work for the Medical Research Foundation. We are ambitious for the Medical Research Foundation and for ourselves. We are approachable - providing advice to everyone and explaining our work. We are dedicated and committed to achieving the most for our donors and our researchers. And we are involved – constantly looking for new ways to engage and improve. We love our work and we will be looking for this in you too.

What you will bring to the role

You will have experience of:  providing facilities management or IT support.

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 ensuring office health and safety requirements are fulfilled.

You will be able to:  find solutions to problems and take responsibility for ensuring these are resolved.  able to build and maintain effective working relationships with suppliers and other key stakeholders.  negotiate and manage relationships with external providers such as trades people and cleaners.  demonstrate a good level of general IT skills including basic ‘backend’ IT administration (e.g. Printer

setup, user account settings etc), and the ability to assist others with resolving common issues.  confidently work with the Microsoft 365 package (specifically excellent M/S Word, and good M/S Excel,

M/S Teams, M/S SharePoint).  able to bring a sense of ownership to ensuring the office is well maintained and an enjoyable work

environment for our staff and guests.  collate and assess information to support activities such as procurement etc.  communicate clearly in writing and verbally with colleagues and other stakeholders.  work in an organised and methodical manner with good attention to detail.  work under pressure and meet deadlines.  multi-task and prioritise your work, respond flexibly to work priorities and requests.  work confidently in a team and be self-motivated to work alone.  provide excellent customer service.

Qualifications

 Workplace First Aid, Fire Safety, DSE Assessor certificates (or a willingness to undertake the training within the first three months)

Personal attributes

You will be:

 Ambitious - for the organisation, yourself and for human health  Approachable - ready to engage, talk and explain to anyone  Dedicated - willing to go the extra mile  Involved - constantly looking for ways to engage and improve

Attractive extras

 IOSH (Managing Safely) qualification