IT Support Officer – office based full time in London (shift work from 7.00am – 6.00pm)

Charity people have partnered with Association of Anaesthetists to find their next IT Support Officer.

You will be an experienced, proactive and customer‑focused IT Support Officer to provide high‑quality technical assistance across a busy and collaborative office environment. This role is ideal for someone with hands‑on experience in resolving IT issues, supporting end users, and maintaining IT and audio‑visual equipment. Working closely with colleagues across the organisation, you will play a key part in ensuring the smooth running of IT systems.

Salary: £34,208 (Grade B)
Location: Central London (predominantly office‑based)

Work pattern: shift work starting from 7.00am – 6.00pm – Three shifts

Duties and Responsibilities

• Provide first-line IT support, troubleshooting and resolving technical issues efficiently and professionally.
• Set up, configure and maintain hardware, software, and user accounts, ensuring secure and compliant access.
• Support the maintenance of audio‑visual systems and assist with general building and facilities tasks as required.
• Liaise with external IT providers and suppliers to ensure service standards, equipment procurement, and timely issue resolution.
• Maintain accurate documentation, including IT asset inventories, user guides, and system procedures.
• Contribute to building operations, including opening/closing duties, responding to incidents, and supporting team members across facilities functions (you will play a vital role in opening and closing a grade 2 listed building, with all the responsibility that comes with being a keyholder)

Person Specification

• Proven experience in an IT support role with strong troubleshooting skills across hardware, software, and Microsoft 365 environments.
• Ability to communicate technical information clearly to non‑technical users, with a customer‑focused and solutions‑driven approach.
• Strong organisational skills, with the ability to manage competing priorities and work effectively as part of a team.
• Knowledge of IT security principles and data protection requirements
• Experience supporting audio‑visual systems, IT support ticketing platforms, and hybrid working environments.
• A detail‑oriented and proactive individual with a strong appetite for problem‑solving and improving processes.

Role closing                      17^th March, 2026

Interview in person       23^rd March, 2026 (along with a 30 minute test)

Candidates shortlisted  for this role will be required to write a supporting statement.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.