Advice & Navigation Manager

6 Month FTC

£30,309.60

Part time, 4 days per week (28 hours)

Hybrid, London (Islington)

Interviews: ASAP

Start: Late September

Charity People are recruiting an experienced Advice & Navigation Manager to lead two community focused services for a much loved charity.

The Advice and Navigation Manager is responsible for leading the charity’s advice, navigation and social prescribing services, ensuring that residents, particularly those experiencing inequality, exclusion or multiple disadvantage, receive high quality, safe and effective support that helps them navigate complex systems and address interlinked social, economic and health challenges.

Leading a relatively new team, you will provide day-to-day support, guidance and oversight while acting as the service's expert practitioner on complex casework.

Success in this role will come from your ability to quickly build trust, support staff with challenging cases, use data and insight to improve practice, and create stability within the team. This is very much a role for someone who enjoys working with people, solving problems, and rolling up their sleeves when needed.

You'll line manage around four team members, oversee service delivery across two connected services, support complex case reviews, contribute to rota management, and occasionally provide direct service support to ensure residents continue to receive an excellent service.

This is a hands-on role for someone who enjoys working closely with people, supporting complex casework, developing staff and ensuring services run smoothly. You'll manage around four team members, oversee service delivery, review cases, use data to drive improvement and help create a stable, supportive environment for both staff and residents.

You will bring:

• Experience in people management
• Confidence supporting complex casework
• Excellent communication skills - relational, approachable, and flexible
• Experience in using data, insight and CRM systems
• Leadership skills with hands-on service delivery experience
• Passion about improving outcomes for communities experiencing disadvantage
• Significant experience working in a client focused advice or support service from a community, voluntary or health setting

You could come from social prescribing, advice and guidance, community services, disability services, health, wellbeing, or broader support service environments.

If you are the kind of manager who leads from the front, loves supporting teams and can quickly get to grips with complex services and casework, then this role could be perfect for you. Please apply without delay as this role will be interviewed on a rolling basis.

There is scope for this role to be extended dependant on the success of the delivery.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Could you use your financial expertise to help shape the future of a community-focused charity, at a pivotal moment of change?

Voluntary Action North Somerset (VANS) is an established infrastructure charity supporting, connecting and championing voluntary and community organisations across North Somerset and beyond. With a strong local reputation and a clear ambition for the future, VANS plays a vital role in strengthening communities by bringing organisations together, amplifying collective voice, and enabling others to deliver impact.

We’re looking for a new Finance Trustee to help ensure the charity remains financially resilient, sustainable and well-positioned for long-term growth.

Location: Based in North Somerset, working across the South West and beyond
Remuneration: Voluntary, with expenses covered
Time commitment: Approximately 1–2 days per month. Currently, 4 Board meetings and 2 Development Days per annum, 4 Finance Committee meetings, plus occasional ad-hoc meetings, preparation and support around budgeting, annual accounts and financial planning.

About the opportunity

You'll join a committed Board and work alongside the Chief Executive, Finance Committee and external finance support to help oversee the charity's financial health and sustainability.

As Lead Finance Trustee, you'll also chair the Finance Committee, helping to ensure robust financial oversight, effective governance and informed decision-making.

You'll play a key role in:

• Providing strategic financial oversight and assurance to the Board
• Supporting long-term financial sustainability and organisational resilience
• Chairing the Finance Committee and strengthening financial governance
• Ensuring financial information is accessible for non-financial trustees
• Supporting budgeting, forecasting, reserve management, risk oversight

About you

We're open to different backgrounds and pathways into this role. You may already be a Finance Trustee, Treasurer or Finance Committee Chair, or you may be a senior finance professional looking to take on your first board-level governance role. What matters most is your ability to provide relevant strategic financial leadership and support effective decision-making.

We're particularly interested in people who can:

• Bring a recognised accountancy qualification and strong financial management experience
• Interpret financial information and translate it clearly for non-financial audiences
• Support strategic thinking around growth, sustainability and income diversification
• Balance scrutiny and challenge in a collaborative and supportive way
• Operate confidently at both a strategic and governance level

Previous charity trustee experience would be welcome, but is not essential. Experience of charity finance, accounting regulations and SORP is also highly valuable.

Download the pack here

How to apply

A CV or short profile is a great first step. We'd also welcome an informal conversation if you'd prefer to ask some questions first. Amelia Lee at Charity People is leading this search.

Deadline: Applications are being reviewed on a rolling basis. If you feel this approach disadvantages you in any way, please get in touch with Amelia, who will ensure you are given full and fair consideration and do not miss out.

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background, including age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe greater diversity leads to greater results for the charities we work with.