Charity People Engagement Hub

Individual Giving Manager (Acquisition)

Permanent

Full-time

Job ID:

96126

Published date:

13-06-2025

Summary

POSITION: Individual Giving Manager (Acquisition)

REPORTS TO: Head of Individual Giving and Legacy

DURATION OF CONTRACT: Permanent

HOURS: Full time – 35 hours per week (part time – 4 days considered)

LOCATION: Hybrid (min 2 days pw in Head Office in Cheam, Surrey)

ROLE PURPOSE

We support current, former and retired civil servants when they face tough times. From mental

health struggles and financial assistance to relationship issues, getting through grief, and coping

with disability, we’re here to help people stay strong, whatever life brings. Inspiring and growing

new support and sustainable income is vital to achieving this goal and ensuring the sustainability

of our services.

Our supporters are the lifeblood of the Charity, most being current or former civil servants

themselves. It’s thanks to their support that we can continue to be there when those who have

provided vital services to the public need us most. To do this we need to increase awareness and

income generation, inspiring new supporters to give to us regularly.

Working alongside colleagues across the Charity, the Individual Giving Manager for Acquisition

will play a key role in driving growth in new supporters and income, innovating, developing and

delivering products and campaigns that inspire our audiences and underpinning the Charity’s

work through growing our sustainable income.

KEY ROLE AND RESPONSIBILITIES

Key Objectives

• Supported by the Head of Individual Giving and Legacy, and working with your team, you

will drive the development and implementation of a multi-channel acquisition strategy.

This will drive lead generation and acquisition of new supporters, growing the charity’s

base of supporters, planning, testing and refining approaches to build a scalable

programme which delivers volume whilst maximising long-term ROI.

• Identify opportunities to engage key audiences at moments that matter, such as

inductions, promotions, training and development programmes, transfers, secondments

and retirements, working in collaboration with colleagues and in partnership with external

stakeholders to design and implement new approaches.

• Work with colleagues at the Charity, Civil Service and payroll fundraising agencies to

improve the ease of giving.

• Work with the appointed agency to develop a regular giving proposition that delivers a

strong sense of community across our supporters and the Civil Service; valuing those who

function as custodians of the nation and each other.

• Work with colleagues across teams to diversify our product portfolio including across

methods of giving, building on the success of our lottery product.

Key Responsibilities

• Work with organisational processes and develop strong project governance to launch

supporter acquisition activities across our product range, including but not limited to;

Direct Mail, email, telemarketing, social & digital activity and events.

• Manage the Supporter Acquisition budget, ensuring income and expenditure budgets and

forecasts are achieved with any critical variances being reported promptly.

• Working with the Supporter Engagement team develop and implement a cross-channel

programme of regular impact stewardship for new donors designed to engage, retain and

inspire future support, with a focus on our payroll and direct debit donors.

• Work with the Supporter Engagement team to implement key cross-sell opportunities to

our current donors through insight-driven customer journeys.

• Manage and grow the Charity’s payroll giving programme and represent the Charity as

needed in key sector forums on payroll giving.

• Manage the Donor Acquisition Officer to continue to expand our lottery programme as

well as introduce new methods of engagement.

• Support and collaborate with colleagues across the fundraising team to maximise

opportunities and performance. This will include opportunities such as campaign

moments across the year.

• Work with fundraising, insight and finance colleagues to continually measure, evaluate,

report on and evolve our approach to ensure we deliver an acquisition programme that

can scale.

• Work with the Head of Individual Giving and Legacy to explore how we grow our key

audiences for individual giving, including engagement of former and retired civil servants.

• Manage input into the continuous development of the Charity’s fundraising, marketing

and communications messaging.

• Collaborate with internal stakeholders to ensure coordination with support teams and

governance.

• Maintain key external agency relationships.

• Produce regular reports on the progress of the Supporter Acquisition strategy as required.

• To support a high-performance culture that embraces innovation, insight, testing

evaluating and improvement.

ORGANISATIONAL RESPONSIBILITIES

• Demonstrate the organisational values in your ways of working.

• Working flexibly, prioritising workload and working effectively as part of a team.

• Adhere to relevant legislation, best practice, policies and processes including, but not

limited to charity law, the fundraising regulator, GDPR and professional codes and

standards.

SKILLS, PERSONAL ATTRIBUTES, EXPERIENCE

• Demonstrable experience of developing and delivering successful donor acquisition

programmes across a range of marketing channels.

• Understanding of digital platforms and how to maximise them for the benefits of

fundraising and supporter engagement.

• Understanding of fundraising performance metrics and KPIs, with experience of

interpreting campaign analysis and supporter insight to drive continuous improvement.

• Understanding and experience of payroll giving and working with with Professional

Fundraising Organisations and Payroll Giving Agencies.

• Understanding of audience segmentation and its application for campaign targeting.

• Experience of creating and delivering an effective case for support for potential donors,

with demonstrable results.

• Experience drafting and presenting strategic reports for senior stakeholders, with

evidence and supporting materials for effective decision-making.

• Experience of managing, coaching and supporting a team in a fast-moving environment.

• Ability to drive success and inspire others to ensure targets and standards are met.

• Knowledge of your responsibilities under the Code of Fundraising Practice, DMA Code and

relevant fundraising, direct marketing and data protection legislation.

• Understanding of workplace or industry-related charities, and the combination of unique

challenges and opportunities they pose for regular giving (desirable).

• Excellent communication and interpersonal skills.

• Organised, self-sufficient and self-motivated.

• Ability to prioritise and multi-task whilst working to tight deadlines

• Strong analytical skills.

• Collaborative in attitude, flexible in approach, and able to work with colleagues across the

Charity & Civil Service departments as required.

• Good IT skills, including use of Microsoft Excel, Word, Teams, and PowerPoint.

This job description is not intended to be exhaustive, and the role holder may be asked to carry out other

duties commensurate with the role.

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Senior Fundraiser

Permanent

Full-time

Job ID:

83918

Published date:

27-09-2024

Summary

JOB DESCRIPTION

Job Title: Grants & Fundraising Manager
Date: June 2024
Department: Income Generation

Line Manager: Senior Leadership Team
Grade/Pay Scale: £35,000- £40,000
Location: The Haven Wolverhampton
Status: Permanent, Full Time (37.5 hours per week)

Job Purpose

We are seeking a proactive and organised Fundraising and Grants Manager to join our team. The successful candidate will assist in implementing the charity’s fundraising strategy, support grant application processes, and help build relationships with donors. This role is crucial in supporting the sustainable funding of our programmes and services.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Scope of Job – Main Tasks, Duties, and Responsibilities

Fundraising:

Lead in the development and implementation of the fundraising strategy.
Identify and research potential funding opportunities including trusts, foundations, corporate sponsorships, legacy donations and individual donors.
Help set and monitor fundraising targets in collaboration with the finance team and CEO.
Support the building and maintenance of relationships with existing and prospective donors.
Introduce innovative income generation activities to ensure we are maximising opportunities.
Help organise fundraising events and campaigns to raise awareness and generate income.
Lead the fundraising team ensuring they have the tools, feedback and processes to be the best they can be.

Grants

Collaborate across the charity to identify financial requirements, prospecting funders accordingly to meet the needs of the organisation.
Support the Grants Officer in preparation, writing and submission of grant applications.
Attend external events and stakeholder meetings as appropriate.
Assist in managing the grant application process, including writing drafts, preparing budgets, and compiling supporting documents.
Maintain a detailed grants pipeline to track deadlines and reporting requirements.
Line Manage the Grants Officer.

Reporting and Compliance:

Ensure compliance with all relevant fundraising regulations and best practices.
Assist in monitoring and evaluating the effectiveness of fundraising and Grant activities.
Help prepare reports for funders, highlighting the impact of their contributions.

Policy & Service Development

- Have responsibility for internal fundraising policy and procedures, including all charity fundraising law to ensure compliance.
- Promote and ensure the safety and wellbeing of self and others in line with THW’s Safeguarding Adult and Children Policies, Health & Safety Policy, and other requirements to keep women, children, and staff safe.
- Monitor and analyse changes in law and public policy.
- Identify gaps in fundraising provision and work with the senior leadership team to facilitate new developments and initiatives.

Collaboration and Teamwork:

Work closely with the senior leadership team to align efforts with organisational priorities.
Collaborate with operational staff teams to gather information and stories that demonstrate the impact of our work.
Support fundraising volunteers and interns as needed.

General Duties and Responsibilities

- Comply with THW’s policies and ensure all staff and volunteers do the same.
- Ensure equality of opportunity in service provision and employment, considering the needs of the diverse communities served by THW.
- Demonstrate a continual understanding of and commitment to equality, diversity, and inclusion in all aspects of the role.
- Undertake additional duties, training, and hours of work as required (including unsociable), consistent with the role's functions and responsibilities.
- Undertake travel within the Black Country as integral to the job, with occasional travel elsewhere on reasonable notice.

The Person specification provides a list of essential and desirable criteria which a candidate should possess to be able to perform the job. Each of the criteria listed below will be measured through one or a combination of the following: A = Application form/CV; I = Interview; D = Documentation; R = References and T = Test.

Job Title:		Job Purpose:
Date:	June 2024	Job Purpose:

factors	essential	DESIRABLE	HOW IDENTIFIED
Experience			A I R
Knowledge & Understanding			A I R T
Skills & Abilities			A I R
Qualifications & Training			A I D

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