Page 1 of 7 VERSION 1.0 JOB DESCRIPTION – Fundraising Officer
JOB DESCRIPTION
Fundraising Officer
[Community & Events]
DATE: January 2025
AUTHOR: Sian Winchester
People Operations Manager
TOTAL NUMBER OF PAGES: 07
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HAVENS HOSPICES
POST TITLE: Fundraising Officer [Community & Events]
ACCOUNTABLE TO: Head of Fundraising
RESPONSIBLE TO: Community Engagement Manager
LOCATION: Multi-Site
Our Vision
‘Making every day count’
Our Mission
“To offer the best possible palliative and supportive care, free from fear and barriers,
where the patient and those important to them are always put first”.
Our Values
Care and Compassion, Commitment, Community, Courage, Integrity
CONTROLS ASSURANCE STATEMENT
The purpose of this job description is to outline the level of responsibility and
accountability of this post. This will ensure that all work undertaken by our staff is
identified and lines of accountability made clear.
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MAIN PURPOSE OF JOB - SUMMARY
To plan, manage and deliver of a programme of regional fundraising and challenge events, maximising income
and the profile of Havens Hospices, providing key support to the Community Fundraising team. The post holder
will help develop existing contacts, building new community relationships.
KEY DUTIES AND RESPONSIBILITIES
1. MAIN DUTIES
2. To plan and deliver a programme of fundraising events and challenges within agreed income and
expenditure targets. 3. To produce and deliver effective marketing strategies, promoting events and challenges to new and
existing audiences.
4. Actively recruit volunteer to assist with Havens Hospices events and fundraising activities.
5. Build strong relationships with existing volunteers ensuring they feel valued, allocating tasks appropriately with effective instructions.
6. Working with the Community Engagement Team to meet income targets.
7. Maximise income generated from events and challenges to meet agreed targets whilst remaining within
expenditure budgets.
8. Ensure all events and challenges meet our health and safety requirements.
9. Working with the wider Fundraising Team to provide advice and guidance to increase event activity across
Essex to maximise income and reach wider audiences.
10. Negotiate contracts and liaise with venues and contractors to deliver successful events within agreed
expenditure budgets.
11. To develop first class relationships with supporters to ensure they feel special and valued by Havens
Hospices.
12. Actively seek event sponsorship and support from corporate partners and provide value for their
investment.
13. Produce marketing strategies to promote fundraising events and challenges.
14. Work closely with the Marketing Team to create marketing materials and promote attendance of Havens
Hospices events to new and existing supporters.
15. Work with individuals and teams across the organisation as required to achieve objectives and contribute
positively to the culture and values of the organisation.
16. Play an active part in delivering the annual strategy, contributing to forecasting budgets and activities.
17. Raise money from community fundraising events within a defined geographical area in line with the annual
plans and strategy. Achieve this by supporting and facilitating the development of networks of supporters
within the community, providing excellent stewardship to individual volunteer fundraisers and by promoting community fundraising initiatives.
18. Evaluate activities, analysing and balancing time - cost ratios to focus effort on the most appropriate
fundraising activities with the highest chance of success.
19. Provide reports and information about activities, performance, supporters, and volunteers as necessary
and upon request
20. Ensure that all local community fundraising activities are marketed and supported, working
collaboratively with the Marketing and Communications Team
21. Ensure that accurate and up to date financial and supporter records are maintained and accessible on
Raisers Edge (donor database) 22. Maximise awareness and press coverage for local fundraising activities by writing press releases and using
social media tools.
23. Provide and facilitate supporters with a choice of how they fundraise and work with Havens Hospices
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24. Provide supporters with the information and advice to enable them to organise their own fundraising events
and activities for Havens Hospices 25. Build, encourage, support and nurture individual, group and community fundraisers to maximize
opportunities and encourage repeat and ongoing participation in fundraising activities
26. Ensure our supporters and supporting organisations are at the centre of all fundraising activities
27. Provide excellent support stewardship including recognition and supportive calls and e-mails 28. Respond to enquiries from the public, volunteers and fundraisers in a timely manner.
29. Pro-actively convert supporter enquires into fundraising activities.
30. Target local community organisations, groups, clubs, schools, local small businesses, to give compelling
talks and presentations to inspire financial support and awareness of Havens Hospices activities.
31. Use Raisers Edge to monitor enquiries and manage supporters
2. GENERAL
1. The post holder must acquire and maintain an up to date working knowledge of all Charity Strategies,
Policies & Procedures. 2. The post holder will ensure Health & Safety regulations are adhered to.
3. The post holder will assist in ensuring the economical use and ordering of materials and equipment,
maintaining an awareness of the need for good housekeeping, and helping to ensure expenditure is within
budgetary limits.
4. The post holder will maintain strict confidentiality within the Hospice and ensure that all staff and volunteers under their management adhere to the Charity’s confidentiality guidelines.
5. The post holder will undertake any other duties which are consistent and relevant to the post.
6. The post holder will liaise with other services to ensure continuity of care, and to improve palliative care
for patients in the community. 7. This job description is not an exhaustive list of duties and responsibilities. The post holder will be expected
to undertake other duties temporarily or on a continued basis, as may be reasonably required,
commensurate with the grade associated with this post.
8. You must be sympathetic to and able to project the philosophy and concept of the Charity. 9. You will potentially have access to confidential data on staff and/or patients and/or services within the
Hospice. Failure to maintain confidentiality and comply with the Data Protection Act 2018 and UK GDPR
principles may lead to disciplinary action which could ultimately lead to dismissal.
10. You will be expected to produce work to a high standard and to always promote quality in all areas.
11. The managerial and clinical philosophy of the Charity is based on a multidisciplinary approach. Staff regardless of grade or discipline are required to participate in this concept.
12. You will be expected to keep yourself updated on all matters relating to Charity policies. You are
responsible for familiarising yourself with matters relating to Health & Safety management as they affect
you personally, your department and/or the Charity. 13. You will be expected to participate in regular 121/supervision meetings, and annual appraisals, for
yourself and/or the staff you manage.
14. The post holder will be expected to abide by all legal requirements required for this post, including
adhering to any relevant Codes of Conduct and principals, and being registered with any governing body
required to legally practice.
SMOKING POLICY
Havens Hospices is committed to a policy which actively discourages smoking and adheres to current legislation while allowing for patient choice. Please refer to the Charity’s Smoking Policy.
EQUAL OPPORTUNITIES
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Havens Hospices operates an Equality, Diversity and Inclusion Policy and expects staff to have a commitment to these in relation to employment and service delivery. Staff are expected to take personal responsibility for these
principals and requirements.
Havens Hospices promotes diversity through achieving genuine equality of opportunity. The organisation aims to recognise and value differences between individuals, such as age, disability, sex/ gender, race, religion or belief,
marital status or civil partnership, gender reassignment, pregnancy / maternity and sexual orientation. Only by
embracing people with different backgrounds can we fulfil our Vision and Mission.
Havens Hospices is committed to defining each person’s responsibilities in support of this policy, ensuring that our policies and procedures are fair and equitable; raising awareness of the needs of traditionally disadvantaged
groups; and eliminating discrimination, bullying and harassment within the Charity by making unlawful
discrimination a disciplinary offence. This policy applies to recruitment, selection, and vacancy advertising.
SAFEGUARDING STATEMENT
Havens Hospices is committed to safeguarding and promoting the welfare of children and adults and to
protecting them from the risks of harm. The Charity recognises its responsibility to ensure that safe working
conditions and systems are in place for staff working with children, adults, and families in their care. Staff are
required to comply with all Charity policies and guidelines relating to Safeguarding.
CHANGES TO THIS JOB DESCRIPTION
You have the responsibility to discuss any job changes with your Line Manager at the time the change occurs and
agree any permanent substantial change.
SIGNATURE: (Employee) DATE:
SIGNATURE: (Line Manager) DATE:
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HAVENS HOSPICES
PERSON SPECIFICATION
Fundraising Officer
[Community & Events]
REQUIREM
ENTS
ESSENTIAL
DESIRABLE
Qualifications
• A-Level standard of education, or
equivalent qualification.
• Evidence of continuous professional
development in a similar role.
• University Degree
• Fundraising qualification
General
Experience • Demonstrable experience of charity
fundraising, or community fundraising,
voluntary or paid.
• Demonstrable experience cultivating and
maintaining donor and volunteer
relationships.
• Experience of acquiring support,
engagement and/or donations
• Working to operational plans, business
plans, and strategies.
• A demonstrable donor-centric approach
and experience of delivering this through
planning.
• Experience of working within event
planning.
• Able to multi-task and manage a busy and
varied workload, working methodically and
paying close attention to detail.
Job Related
Skills • An understanding of confidentiality and data
protection issues
• Excellent written and verbal communication
skills
• Ability to use Microsoft Office (including
Word, Excel, PowerPoint, Outlook, Teams),
databases, other relevant software and
systems, and the internet to an intermediate
level
• Ability to update and maintain records,
databases, and other systems accurately and
efficiently.
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Personal Skills • Ability to prioritise and plan own workload to
meet deadlines.
• Ability to be proactive, use initiative, and
resolve problems to ensure service delivery.
• Ability to build and maintain good working
relationships with stakeholders and manage
expectations around what can be delivered
within clear professional boundaries.
• Meticulous in terms of attention to detail,
able to deliver with speed whilst working
within tight timescales and under pressure.
• Ability to manage competing demands whilst
maintaining resilience and a positive outlook
in challenging circumstances to deliver calm,
measured, and professional service.
• Driven by charitable mission
Other
Requirements • Willing to undertake courses appropriate to
personal development within role.
• Willing to commit to industry professional
standards, codes of practice and legislation.
• Empathy with the Charity’s mission, vision,
and values.
• Committed to safeguarding and promoting
the welfare of children, young people, and
adults at risk.
• Committed to equal opportunities and
inclusion.
• Understanding and commitment to
safeguarding principals & requirements.
• Full UK driving licence and access to own
transport.