Head of Fundraising

Job description

 

Department:         Fundraising

Location:          St Catherine’s Hospice

Responsible to:       Director of Marketing and Engagement

Responsible for:       Fundraising Team

Salary:          £44,341

Hours:            37.5 per week, 1 FTE

Job Summary

 

The Head of Fundraising is a pivotal leadership role at the Hospice, shaping and delivering an ambitious fundraising strategy that secures sustainable income growth so we can support more patients and families in our local community. Reporting to the Director of Marketing and Engagement, the postholder will lead and inspire the Fundraising Team, creating a culture that is enthusiastic, creative, collaborative and full of energy, while overseeing a diverse income portfolio including individual giving, community and hospice-led events, corporate partnerships, major donors, legacies, and trusts and foundations. The role includes responsibility for identifying, evaluating and implementing opportunities to grow income, alongside building strong supporter relationships, championing excellent stewardship, and driving bold, insight-led fundraising activity that reflects the Hospice’s purpose, vision and values.

 

Main Duties and responsibilities

Duties include:

 

• Provide line management, leadership and coaching to the fundraising team, fostering high performance, personal development and a supportive culture.
• Oversee and support the team in the planning and delivery of hospice events and provide help and guidance to community event leads and fundraisers raising money on behalf of the hospice
• Develop and deliver the fundraising strategy, incorporating all areas of responsibility, to achieve sustainable income growth across key income streams.
• Staying abreast of fundraising and hospice sector trends and legislation to ensure effective and compliant practices
• Drive a strong stewardship approach to build excellent supporter experiences and long-term relationships.
• Set, manage and monitor budgets, income targets and performance, taking action to deliver agreed outcomes.
• Ensure compliance with health and safety requirements, including the completion of event risk assessments and ensuring appropriate and effective controls are in place.
• Support the delivery of the marketing strategy, increasing reach and awareness through existing relationships and exploiting opportunities.
• Effective use of data to support decision making and reporting
• Lead the Donations and Supporter Care Team to ensure fundraising monies are accurately recorded and month end transactions and reporting are accurate and complete
• Lead continuous improvement and operational efficiency across fundraising, including effective use of systems and technology.
• Collaborate with colleagues and teams across the Hospice to maximise income generating and community engagement opportunities
• Support the care team in delivering on the wishes of our patients and their families
• Any other duties commensurate with the role as required by the CEO and Directors team.

 

 

Volunteers:

The Hospice has the advantage of being supported by a number of volunteers.

If a volunteer is assigned to assist you at any time, you will still retain responsibility for the requirements of this job in terms of accuracy, efficiency and standards of completion. You will also ensure good communication and be mindful of your responsibility towards that volunteer in terms of Health and Safety.

Confidentiality:

You should be aware of the confidential nature of the Hospice environment and/or your role. Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.

Data protection:

You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.

 

 

Person specification

 

Qualifications: Essential

• Degree-level qualification or significant, demonstrable experience operating at a comparable professional level

 

Qualifications: Desirable

• Management qualification
• Fundraising qualification

 

Relevant experience: Essential

• Experience of successfully leading and line managing a team
• Track record of senior fundraising management across a breadth of fundraising areas
• Experience of developing and implementing fundraising strategies
• Experience of translating strategy to action plans
• Experience of successfully meeting income targets
• Project management and budgeting skills
• Experience of collating and analyzing financial and non-financial KPIs, using results to inform future activity
• Experience of writing and presenting reports to a variety of audiences

 

Relevant experience: Desirable

• Experience of building a high performing team

Working knowledge of Donorflex or similar CRM

• Hands on experience and knowledge of fundraising techniques and approaches including community events, major donors, corporates, legacies, trusts and individual giving

 

Key Skills and Abilities: Essential

• Leadership and mentoring
• Strategic thinking and ability to use own initiative
• Pragmatic approach to decision making
• Excellent and adaptable communication skills and advanced interpersonal skills
• Excellent time management skills with the ability to work independently and prioritise effectively
• Proactive team player with the ability to persuade, negotiate, influence and motivate others
• Ability to present to a variety of audiences
• Proficient IT skills in Word, Excel, PowerPoint, the internet, databases and social media
• Creative with an ability to take ideas from fruition to completion
• Persuasive, tactful and diplomatic – a great communicator
• Ability to listen and act on feedback
• Attention to detail/accuracy
• Emotional intelligence and the resilience to be supportive and sensitive to patients and families in difficult times
• Ability to access and interpret data and produce reports to demonstrate performance and business cases for new activity/ investment
• Full, valid UK driving licence with access to a reliable vehicle with business insurance, and a willingness to use this for work purposes

Other:

• Commitment to personal and professional development
• An understanding of and demonstrable commitment to the Hospice’s values as a framework for decisions, actions and behaviours
• Understanding and commitment to the aims of Equality, Diversity and Inclusion
• Appreciation of confidentiality
• Flexible and proactive working approach
• Display Hospice values & behaviours at all times
• Sufficient personal resources to work in a palliative care setting
• Flexibility to work weekends and evenings as the role demands, TOIL policy applies