Recertification Coordinator

Job title: Recertification Coordinator Salary: £35,680 - 36,770 per annum (GBP) (Salaries are graded against our pay framework and are non negotiable) Reporting to: Recertification Lead Department: Growth & Product (GAP) Direct reports: None Location: Whitechapel, London with hybrid working (1-2 days per week in office)

The B Corp Movement B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. The B Corp community is a global movement of businesses that provide leadership by demonstrating their commitment to people and planet. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors. Some names you might have heard of include Patagonia, The Guardian, Giff Gaff and Divine Chocolate. Job purpose This role will work as part of B Lab UK’s Growth & Product Team to deliver the B Corp recertification process. In this role you’ll be focused on:

● Monitor the B Corp Recertification pipeline, ensuring timely progress and implementing process improvements.

● Provide expert support and clear communication to B Corps navigating an evolving Recertification environment, keeping knowledge of the standards up to date.

● Drive continuous improvement through feedback analysis, risk mitigation, and internal collaboration.

Responsibilities will include:

1. Company reviews and scoping guidance: ○ Acting as Setup Specialist, analyse the legal and operational structures of B

Corps approaching recertification, according to B Lab’s scoping rules. ○ Determine and provide guidance to B Corps on correct scope of certification,

to ensure company assessments are tailored to their structure and context. ○ Maintain up to date knowledge on scoping rules and precedents, ensuring

accurate interpretation within an evolving context.

○ Review and assess business changes for B Corps (e.g., mergers, acquisitions, brand or operational shifts) to determine impact on certification status.

2. Pipeline monitoring and reporting: ○ Track progress of recertifying B Corps against agreed submission dates and

tolerances, identify risks and report on key metrics. ○ Manage pipeline checks to ensure recertification reviews are progressing in a

timely manner. ○ Oversee and suggest improvements to pipeline monitoring processes,

identifying pain points and creating solutions. ○ Identify and mitigate risks, working with Engagement Managers to ensure B

Corps are receiving communications and understand the recertification requirements.

○ Collaborate with Community Assistants to ensure the maintenance of correct contact information and the tracking of accurate records of communications for B Corps, in relation to the recertification process.

○ Manage processes within CRM systems where possible and establish manual processes as needed.

3. Recertification Communications & Stakeholder Engagement: ○ In accordance with the recertification customer journey, deliver timely and

effective communications to small and medium B Corps approaching recertification.

○ Manage the recertification inbox to meet agreed SLAs, maintaining up to date canned responses aligned with current policies and information.

○ Identify and implement opportunities to improve and automate recertification communications.

○ Manage and answer technical queries from B Corps regarding the recertification process, standards and B Impact, ensuring clarity and professionalism.

○ Tailor communications in order to maintain key relationships and provide an effective customer experience.

○ Collaborate with internal teams and wider stakeholders to ensure alignment and to enhance the overall customer experience.

4. Resource & process development: ○ Support the creation of new initiatives, events and resources designed to

increase the B Corp community’s understanding of recertification requirements, accuracy of their self-assessment and adherence to submission deadlines.

○ Through engagement and communications planning, ensure B Corps are aware of and engaging with these resources.

○ Continuously look for innovative ways of improving B Lab UK’s recertification processes, bringing ideas to the team as appropriate.

5. Relationships:

○ Support the Recertification Lead to deliver the customer journey for recertification.

○ Work closely with Engagement Managers and the wider Community Team to ensure they are aware of recertification requirements and potential risks and challenges with their key accounts.

○ Develop relationships with relevant teams at B Lab Global and consult with key experts on certification and standards matters where necessary.

6. Team Working ○ Build and maintain a high level of expertise on B Lab’s standards and

processes, contributing expertise to internal knowledge sharing, external events/webinars and wider team initiatives.

○ Work collaboratively with the wider Growth and Product team to recognise opportunities for process efficiencies.

○ When required, lead on projects that help the B Lab UK team to achieve our objectives.

Person specification What you’ll bring:

● Strong analytical skills, with the ability to assess multiple information sources to support effective decision-making.

● Skilled in delivering tailored support and guidance to customers, ensuring an exceptional experience.

● Excellent written and verbal communication, with the ability to understand stakeholder needs.

● Ability to absorb and assess information quickly, translating complex or technical concepts into clear, accessible advice for stakeholders.

● Strong relationship management skills, with the ability to build and maintain key stakeholder relationships.

● Ability to track progress of projects and report on key metrics. ● Proven ability to identify inefficiencies and proactively implement improvements to

process and practice, to ensure efficiency and effectiveness. ● Ability to work collaboratively across functions within the organisation and across a

global network.

Desirable skills but not essential and can be developed in the role ● Experience in Salesforce or similar CRMs ● Familiarity with these (or comparable) platforms: G Suite, Slack, Asana and Zoom.

Who you are:

● Passionate about the role that business can play in creating the future that benefits all people and the planet.

● Highly organised and proactive in prioritising your workload to meet deadlines. ● You thrive in a small team within a fast-paced, growing organisation. ● Committed to continuously improving knowledge and understanding, to maintain

expertise in areas relevant to the role. ● Committed to justice, equity, diversity and inclusion ● Self-motivated, proactive and structured worker, happy to work independently. ● You have an eye for detail and have experience in using data for decision-making. ● A quick learner, who is able to get to grips with new systems and processes. ● A keen collaborator who values the ability to work effectively with colleagues across

internal and external stakeholders. ● A supportive colleague who will get stuck into wider team activities and contribute to

B Lab UK’s inclusive culture.

Job Descriptions are an outline of a role, and are not an exhaustive list of duties. This job description should be seen as enabling rather than restrictive and will be subject to regular review.